October 2023 by Benjamin Lewis
Exactly how banking should be done. I was seen promptly and Ricardo carefully guided me through the process and had endless patience. I?ve been banking with Monzo for the past 4 years because I got fed up with high street banks but this has totally changed my perception.
August 2023 by Chen Zhang
never trust this bank, if you want to be happy, please keep away with this bank.this morning, a staff lady dealt with personal account opening, she is really relax and unprofessional, but after 45 minutes, she told me someone will call to add more information, in the evening 5.00pm, she called me and said please come back to finish the procedure by 6.00pm, I came to the bank at 5.45pm, and she was there and asked some senior staff to deal with this mattet, the senior staff said she can not do anything, asked me to come in the morning. Really wadte time. also the staff needs the professional training, really unprofessional.Keep away with this bank and be happy.
August 2023 by Stephen Paul
Been with them for years and all my interactions have been good.
July 2023 by Sudarsan Kumar
Poor service and really unhappy...they have given appointment at 4 pm and they sent a message to meet at 2:30 pm ...no proper communication ..happened twice ..
July 2023 by Albert Richardson
WAY TO AMERIAN THERE TOO MANY QUEUES I DO NOT LIKE QUEUE THIS PLACE IS NOT GOOD I GIVE 0 STAR IF POSSIBLE
May 2023 by Steven Samuels
Opening a bank account quickly is a complete lie. I've had to go to the bank multiple times and was told that the person I spoke to previously did something wrong so something else had to be done. Ridiculous
May 2023 by VeronicaVirna
They keep wasting my time. I've been in the bank 4 times so far! To open an account which they claim they will open in 15minutes online and each person that sees me claims another person before them made a mistake and they had to fill in the form twice...a form that takes over 2h to fill in! Their incompetence is truly bewildering
January 2023 by Sean Lambert
Awful experience. A CallCenter operative was rude to me and put the phone down on me. I complain to the manager of the Reading branch twice via email. Both emails been ignored. On top of this I have had to complain about the lack of response when I applied for an overdraft, I am taking my account elsewhere, I would avoid!
December 2022 by DMR
Rude and inefficient staff, resulting in me closing my account less than a month later. After this it was apparent that my account hadn't even been closed, so I had to re visit the branch to do this once again, after 40 mins trying to do this I was successful. Dog biscuits and water bowls says it all. They obviously care more about those that have a dog than there core customer base. Never again avoid avoid avoid.
December 2022 by Ashok Moorthy
what a horrible service and customer handling! We went there to open an account ,for which the staffs collected all the documents including photo id, local address proof and finally mentioned , they will call us once the head office approves the document on address proof.Second week - No calls for a week and we went to enquire the next week, quoting the customer number. They checked and mentioned, they haven't send the documents to approve,so come again in another week.Third week - After hours of waiting , the staff mentioned that everything is approved ,so we can proceed with the opening of account but no more slot available for the day so advised to come next day.fourth week - After giving a 2 hour waiting time and then checked the documents ,the staff mentioned they couldnt find the local address proof ( which was submitted the first day and approved by head office in next weeks) so asked us to come again.This is what a pathetic service /followup will look like. We politely refused to proceed with them as we dont need to commit a relationship with the bank which is not valuing the customer's time and effort.
November 2022 by William Stavely
As an early account holder a number of years ago at the Reading Store, l was initially very impressed: their mistakes were honestly acknowledged and even financially compensated. However, standards are collapsing. The once-advertised "no stupid bank rules" could now be considered ironic, or perhaps more accurately, "stupid rules now rule": to pay online using a Metrobank card, you must have internet banking to verify the transaction. No exceptions. This ill-thought through customer "care" means l'm forced to use my partner's Lloyd's card to pay bills.What if you refuse to use Internet banking, perhaps owing to the performance comparison chart on their own wall placing Metrobank last?What if you don't have a smartphone?As a result of this idiocy, l can't use my Metrobank card online for any significant purchases. As an institution, they're just not interested. I wasted hours on Saturday trying to sort this out in the branch, but to no avail. In fairness, Silvia did try hard to help, but her hands were tied.Their savings rates are risible and, unhelpfully, there's always long delays to see their version of personal bankers. They only rate two stars since the staff are usually polite and friendly. The early halcyon days of excellent customer care are well and truly over.
October 2022 by Khaled yyy
very bad services , no quality, complication... everything you do not want to see it in a bank
October 2022 by Joker
Staff is really good, helpful. but system is rubbish always wasting our time. If you want to deposit money have to wait 1/2 hour, look at other banks just 2 minutes job. Have to improve there operating system ..Thanks ?
October 2022 by Imran Razeen
Staff is really good, helpful. but system is rubbish always wasting our time. If you want to deposit money have to wait 1/2 hour, look at other banks just 2 minutes job. Have to improve there operating system ..Thanks ?
August 2022 by Jonathan Aldridge
The metro bank is ok but waiting for prolonged period of time for an appointment and then being told that the bank does not normally do appointments is really irritating. This tends to be the case of you are looking to open a bussiness account.
