December 2023 by Christina Ferrari
Another appaling customer service.
December 2023 by Alice Georgia Parker
One of the best customer service interactions I have ever had. I walked into O2 and asked for a good deal and that?s what I got. Zaki helped me chose the right sim only deal and was very informative and friendly. I am extremely satisfied with the customer service I received and have walked away with an excellent deal. Thank you Zaki.
December 2023 by Jane Thomas
Adam Turner went out of his way to help us with an issue transferring my old number to a new contract. Will definitely be back to this store when I need a new phone
December 2023 by Irfan Ahmed
Worst customer service everWent there to solve sim issue. As customers service advised me to go to local store.The guy (Fareed)who served me been very rude . When I asked can you help me with my new SIM card he said I am not here for help .you need to speak customer support centre when I said they told me to go here .then i asked him are you not here to solve any customer issues.He replied I am not here for solving problems I am not magecian this is retail store .I don't understand , I am a new customer of 02 where should I go . But these guys must understand about customer service and satisfaction.
November 2023 by Eilis Murphy (Esmurphy)
Went into the shop to switch my phone over to the latest Iphone and they were super accomodating and friendly. Rag n bone man and the guy from prince of bel air.. you know what I mean haha! All very friendly and helpful
November 2023 by Dave D
They were busy so had to wait a while but they were very helpful
October 2023 by Pete Mowbray
Very poor service, I tried phoning 12 times and was still not answered, not even a hold message!!!!I appreciate there are busy times, but after this repeated experience, I am seriously questioning why I stay with O2!!
October 2023 by Lynda Oakes
We want to thank Naom for his help setting up our new phone. His patience with us was really appreciated. Unlike many mobile phone shops, 02 Reading never made two 70+ year olds feel 'past it'.Thank you Naom, grazie.
October 2023 by Jim T
Got prepaid SIM card. Fast and easy service
September 2023 by Velislava Fassnidge
Just wanted to say Thank you to one of the staff members who helped me today with my upgrade. I received amazing customer service! Thank yoh so much!!!
August 2023 by Tariq Ahmed
Excellent customer service from Adam today
August 2023 by Shauna Weatherley
Great experience! Was very very helpful and went above and beyond to help myself and my mum. Shout out to Adam!! Great customer service??
July 2023 by Maria Domek
Very friendly and helpful staff. The store manager helped me with all the issues I had.
June 2023 by Joana Figueira
Great experience at o2 Reading today. Adam was super helpful and really personable! Really thorough, efficient and friendly! I had my little one with me and he was very understanding! Thanks Adam!
May 2023 by winston dehaney
bring back the old O2 new one is not working bad service no good
