July 2018 by Coral
Today I went into the store to get my dissertation poster printed. I had rang up this morning asking how they print it, whether they need me to email it etc and one of the staff gave me an email address so I could email it which I did. I then went into the store and asked for the prices, in which I was told it was £16.99 for the best quality paper so I decided to go for this option. After it was printed which I was very happy with the quality, I then went to pay for it and that’s when the experience went downhill because I was told the total was £17.99. I explained I was told £16.99, she replied yes it is £16.99 but there is a £3.00 charge for media. I was NOT told about this on the phone or in store!! I then asked about student discount which it was already applied to the total. I explained to the girl serving me I was not happy about this situation as no one had told me about it and none of the staff was bothered to even acknowledge this. Obviously I paid the price because they had printed it plus I need it for university this week but I am unimpressed with this experience, considering I am a student, that little bit extra cost makes a lot of difference. I know it was only an extra £3.00 but it’s not the point when 1 tells you one price and another tells you another.
I then emailed head office explaining and all they done was try to justify the £3 media for sending an email which is an absolute joke! And rip off! The women never even answered my question as to refunding the £3 so even head office is useless! I will not be using office outlet again and I would not recommend them to anyone. Poor customer service
July 2018 by mohammed sadiq
I have given 5star and good service review for this store before 5months.
I use this store more often. They charged me more than double on the weekend when I am in hurry.
I came for refund now 1400 on 31/07/2018. NAS (assistant manager) is treating me like his slave. Poorest service of all ever I had in my life time. I rate zero stars now. And I will never come back again.
June 2018 by Matthew Facherty
If you need ink cartridges you can get them. The old Staples was better though.
June 2018 by Simon Gough
Reasonable stock with some decent offers but prices generally quite high
June 2018 by Mas Hassan
A convenient place to shop but all prices are not competitive. Perhaps an idea to shop around first.