November 2023 by tracy
Lack of medications on site, five years ago it was the best team who cared and knew their patients, this team doesn't care or give a damn. Thought it was fine to leave a type one diabetic without insulin over a weekend although we have been using the pharmacy for 11 years! Had to call 111 for emergency prescription, have now changed pharmacy.Avoid if you can
October 2023 by Liza Severnini
It just goes from bad to worse yet again drugs incomplete after opening a batch and telling them on the phone what I would like and getting them to read it back to me and I get three out of 6 items and have to wait 20 minutes they said which was 40 minutes as the pharmacist was unavailable to check medication as she was to busy doing covid jabs.It would be ok if it was a one off but every time there?s a mess up?
July 2023 by David Meredith
Only gave me half the order after waiting in the heat for 20 minutes.When advising them they have missed buts the woman looked like I had put her out....... Nice
May 2023 by Paul James
3 staff on a Saturday before a bank holiday is totally inadequate. I've used this pharmacy for 60 years I also deliver there, The staff turnover is ridiculous. Never known it so bad
April 2023 by Ruchi ?Ruchi? Ahluwalia
Really long queues, surprised at the lack of service, considering they are one of the only pharmacies in the area. Really dated and old-fashioned need to improve with modern facilities. I?ve seen sloths move faster!!
December 2022 by Tessa Turner
Well, today I had a great experience at this pharmacy which is more than I can say about other Enimed Pahrmacies in Tilehurst. The staff were all fabulous, the shop is spotless, the service could not be better. What a surprise it was.
December 2022 by Stuart Boon
Absolutely horrific in every way imaginable. By the time you get through the que and inconvenience them with your request for medication, you might as well have walked to Scotland for it. And that's before they try to fulfill the prescription. Even if they were manufacturing it back there, it could be quicker.
November 2022 by Richard Caesar
We have to drive from Pangbourne to this chemist to collect our prescriptions as Lloyds Chemist in Pangbourne are so understaffed. We have found them very helpful and efficient although still extremely busy.
October 2022 by Akos Rajnai
It takes 20 minutes to collect your prescription. IF(!) You are lucky and the first one in the queue. Very-very poor service!
October 2022 by Monique G
Phone off hook permanently. Prescriptions to vulnerable elderly not ordered or delivered. Miserable delivery driver. Disorganised.
September 2022 by Jeremy Rawson
It really is about time Manichem got rid of social distancing demands. That?s so 2020 - and it causes unnecessary queues and delay.
June 2022 by Lola Moon
The worst pharmacy I have ever experienced! They never have our prescriptions, always blame the GPs and are always rushed off their feet (apparently) yet still somehow they believe they?re entitled to shut for an hour for lunch?!? Stay open, get on top of everything and just do BETTER!
April 2022 by bradley gedling
Tried calling in the morning half an hour after opening time and couldn?t get through.. 10 tries later at different intervals through the day proves they have turned the phone off completely. Worst service possible for a pharmacy! Wouldn?t recommend to anybody. It?s a shame 1 star is the least you can put as I?d like to put 0 or even negative.
March 2022 by Judy Reed
In my own experience this pharmacy has improved tremendously in the last two months. Staff have been courteous and very helpful and prescriptions always accurate and on time. We are all quick to complain but give credit when it's due.
February 2022 by Chris Atkins
This pharmacy has had a bad rap for a while, and understandably so - until recently. Staff who have now left made it very inefficient, and that was pre-Covid. So, I stopped getting my several repeat scripts from there and transferred to an online provider who deliver and are very good almost all the time. However, I still need to occasionally drop into Overdown on occasion for my own scripts and for others'. Staff there now are both more polite and certainly more efficient than used to be the case - long may it continue.
