March 2024 by Bel2010 Wills
We had an extremely good customer service experience at Reading Caravans and Motorhomes. In particular, Jayden deserves a mention, he was very patient, with all of our questions (as novice caravanners!) Jayden was also extremely knowledgeable, friendly and helpful. Would thoroughly recommend Reading Caravans and Motorhomes.
March 2024 by Jax Hood
Excellent service and a friendly and warm welcome at Reading, who have been servicing my caravans for the last 11 years. Andy and his team are so helpful. Just had my annual service and everything is tip top ready for the season. Thanks to Jack for talking me through the service and work completed on hand back.
March 2024 by John Pearman
Just collected our caravan after it's annual service. Our experience, as on previous visits, was of a very professional and competent management and delivery. The service manager was very ready to discuss any issues I had when delivering the caravan and had those concerns listed to be checked during the service. Both delivery and collection were very smooth and fuss free and the added bonus was the cost was the same as last year - no price increase. Thank you.
March 2024 by Callum Richardson
I made the choice to purchase the caravan from Reading Caravans after visiting another Swift main dealer & not being impressed with the product knowledge of the staff who didn?t qualify me at all. The reason I visited the other dealer is that they had stock of the new demo caravan I wanted to view, Reading didn?t! (Sold out)I returned to Reading Caravans and was dealt with by Jaydon, I have to say I fired questions thick & fast, what he didn?t have at his finger tip he immediately found out, 10/10 for Jaydon. Now for the aftersales dept, having been given a tour of the site & was then introduced to the aftersales team by Jaydon (see how we?ll he?s been trained) now roll on to collecting my new ?van, hand over was expertly carried out, off I go, been away loads in the ?van, love it, had a an issue on my first trip away, phoned the dealer spoke to Andy (aftersales manager) he listened to my drama, talked me through a reset panic over. Good few months later, first service was due, as it had already been booked in by the team, I had confirmed the booking & added a few snags/adjustments I?d like included within this visit. I dropped it off, service carried out and a few minor snags/adjustment carried out, upon collection the service & the adjustments / snags were all explained in detail, by a Technician, I?d like to say I?m really impressed by Andy & the service dept team
March 2024 by Susan Lockyer
Very friendly and helpful staff, Always find what we came for and more ?
March 2024 by Jim Lemin
Delivered the caravan for a service. Added one item to be replaced, that was acceptable, arranged a pick up timeBob?s your uncle, it was there awaiting pick up.Had a chat about various things regarding caravan, holidays etcAll in all a very easy pleasing result. We are now ready for the coming season
March 2024 by Martyn West
Great service and all very helpfull
February 2024 by Peter Spong
Very good shop for accessories etc, nice helpful and friendly staff
February 2024 by Mick Bennett
As always a very good service the technician who serviced our caravan was very professional and very polite highly recommended.
February 2024 by malcolm kersley
Service carried out on time. Only problem traumatic heater cover not put back on properly as we found out when we arrived on camp site apart from that every thing ok
November 2023 by philip
Massive heartfelt thank you to all the team in the service department for correcting a failed latch in our Bailey Unicorn which meant we could not access the bath or bedroom. Exceptional service at very short notice. Cannot recommend these people highly enough.saved our holiday
October 2023 by Amanda B
Amazing service! Thank you Andy & team for helping solve my battery issue within 24 hours! From a damsel in distress in France ??
October 2023 by Matthew Aitken
Having bought a second hand Motorhome from Reading Motorhome Centre, we had a couple of technical issues which were looked and dealt with straight away, no quibbles!We are over the moon with the Motorhome and the service received from the dealer was second to none!
August 2023 by Angelo Petrucci
Reading caravan and motorhome centre, you have blown me away with your attention to detail with everything.Jayden - from start to finish you have been truly amazing being a complete novice walking into the sales office only to walk out as a owner of a caravan feeling a lot more comfortable about the future for my family in our adventures. Jayden managed to answer every question that was thrown at him without judgment on how daft they may b see een freeeen at times as a first ? to meet the sale was into a win from the start.Michaela - Once all the work was completed with Jayden I then decided to finalize a few things Jayden was off so Michaela took the reins and kept the standards high. Couldn't do anything more to help and shown the basics of the van and what to expect along with showing us with support of the shop what is expected and needed to get on the road.Ian - definitely has the hardest job teaching me about the caravan. May have been painful for her but amazing for me almost felt like a professional if that is even possible. No question was daft and he didn't mind going over things again and again because that was unavoidable. A real asset to the team along with everyone else.Lyndsey and Jim - Once at this point with all the help from the others In the team they were perfectly prepared for my arrival having everything ready and awaiting for me along with showing me how things work and how to set up. Ensuring I wasn't wasting money on the items I wanted but no necessarily needed.Overall I couldn't recommend the company anymore. My custom will only be with them. The aftercare still once I had arrived at my home with caravan in tow questions I forgot or couldn't remember the answer too they just answered for me.Definitely all need a pay rise if you ask me. See you all soon.
August 2023 by James Groth
Big thanks to Andy, Ros, Dan and the whole service team at Reading Caravans. They are a credit to the business. They really know their stuff and provide an oustanding level of post sales service with a smile which is vital for enjoybable and active caravan ownership.When I return to upgrade my to my next Caravan model, it will be because of the great post sales service provded. Thanks again!
