January 2024 by Tim Attwell
As someone who works full time, being open for only 3 hours on Saturday morning is nothing but anti consumer.£1.1 billion pre tax profit in H1 2023 but somehow can't open for longer than 3 hours. Strange.
December 2023 by Teodor Aerinei
So bad experience , avoid this bank
November 2023 by Hai Anh NGUYEN
Tried to deposit cash into an ATM machine at Santander Broadstreet branch. One ATM said ?only contactless transaction is available at the moment? -> didn?t even react to the card, the other one was working but the cash option was greyed out. Been like that a couple of times in the past and this time I have been checking the machines for 3 days hoping to get my deposit done. Called the number on the machine for immediate support, the staff on the line was helpful and friendly but couldn?t help solve the problem right away. I?m just baffled because this is one of the basic services that a bank offers yet the quality has been disappointing. Please get it sorted soon. Thank you.
November 2023 by Kay Smith
Polite and friendly
May 2023 by Ewa Blaut
6 hours on my day off! 1 hour of that - waiting to make complain. To this day no reply.
May 2023 by SHAUN GREENOUGH
Had to use this branch a number of times.The que is always long.Customer engagement has been poor with some rude unhelpful staff .
February 2023 by atchut NeelamUK
Good team
December 2022 by P Nooris
Got our mortgage from Santander's 2 years ago and really pleased with the service and the time frame the application got processed however other service are very slow and opening times are very short. This bank closes at 3 week days and Saturdays at 12-1, customers who work till late week days and can't make to the bank Saturday mornings really struggle. I hope they change the opening hours.
November 2022 by F Nooris
Got our mortgage from Santander's 2 years ago and really pleased with the service and the time frame the application got processed however other service are very slow and opening times are very short. This bank closes at 3 week days and Saturdays at 12-1, customers who work till late week days and can't make to the bank Saturday mornings really struggle. I hope they change the opening hours.
October 2022 by Jack Hodgson
Meh, Had to wait at the desk for the lady to finish messaging someone on her phone?.Also got a rude stare from the nearest colleague at a deskHowever pretty prompt in dealing with my enquiry which is refreshing for a back ?
February 2022 by Ian Aberdeen
Really friendly staff, covid safe
November 2021 by Evelyn Kiernan
I have been banking with Santander for nearly 30 years this has to be the worst bunch of staff that have ever worked there. Extremely rude young man on the front desk who didn't have a clue and was not helpful at all.The cashier's are even worse and you will have to stand in the queue for 30 minutes while they chat to each other or other customers about rubbish and then not even apologize for making you wait. Worst bank in Reading for customer service.
July 2021 by Gemma Milner
Avoid at all costs. I had an excellent credit score before listening to the advice of this branch and Eastbourne. Now I'm in the fair category as a result of being lied to and misled at every step of the process and now they have done "all they can" including the complaints team. Do not use this bank if you want to keep your credit score as it was!!! Terrible service, you're a bunch of crooks.
July 2021 by J
I've had excellent experience here soeting out problems with online banking. Splendid service
July 2021 by Ben McC (Bob)
Excellent customer service and friendly staff.
