January 2024 by Helen Allen
They have had my grandson new PS5 since 27/12/2023 they said they couldn?t change without test (it is brand new)and said i would get a call within 7 days and guess what that was yesterday and still no call the Manager is very rude !!! Beware !!!!
December 2023 by Kamelya K
Very bad customer service, I went yesterday there and asked 2 member of the staff about a promotion and they barely looked at me, barely said anything because clearly they didn't know anything. Very rude of them how they looked like I was bothering them.. I don't recommend this store, in case you have a problem, they wouldn't help for sure
December 2023 by Paul Vanner
Don't go here if you want anything done quickly, slow staff, standing around doing nothing while one person is on the till. I can see what looked like the manager just standing at the door on his phone not caring about anything. Try to avoid buying from here and if you have to just pay for delivery.
December 2023 by Harriet Graham
Great things and an exelate gift store but a slight bit to expensive
October 2023 by Kasib Rafiq
Friendly staff and big store so you?ve got a lot to chose from!
September 2023 by VeganC9 HK
Click & Collect was smooth up till the point when I tried to leave the store with the toy. I was stopped by the security guard and referred me back to the cashier even with my receipt shown on my phone. How embarrassing!!! What?s the point of click & collect? Train your staff to read a receipt on the phone please or do something about your click & collect flow. What a joke.
August 2023 by shane allen
Not well organised never have much stock in way of Hotwheels ect. Stuff hidden behind counters.
August 2023 by Zennor Whittaker
Would give 0 stars if possible. NEVER buy electronics from any Smyths! I had bought a PS5 from them before and it had been a pleasant experience but I recently bought a Nintendo switch oled and when I opened it I found finger prints on the screen and one of the controllers were having an intermittent fault. I took it to the store and they wouldn?t let me return it. Any other company Amazon, curry?s, Argos would have taken it back no questions asked. They told me to contact Nintendo about my issue and Nintendo told me that Smyths should be the one to deal with this problem and could not understand why they wouldn?t issue a refund. I only bought the switch from Smyths because it was £10 cheaper- it is NOT worth it spend that extra £10 for a decent service an knowledge that if you?re not happy with your product you can return it.
July 2023 by Rohan jain
Excellent toy store with variety of stuff for everyone. They have amazing funko, wwe and lego collections.Price Range is a bit expensive though
June 2023 by Muhammed Emin Gezen
They give second-hand items as new
June 2023 by Ahmet Ahmet
Bad customer service by manager Patrick was not helpful at all
June 2023 by Zainab Kocyigit
Disappointed with the the customer service manager patrick gave at the store. i popped in store within 24hrs of purchasing an highchair to request a exchange as when i unboxed the product i was left with a damaged used second hand product i was shocked with the item that i had brought as it was not what i expected, went in store and showed them the item that came out of the box but patrick (manager) was shouting and was not bothered to help out at all and didn?t believe that was the product although i had my receipt of the purchase and did explain the whole situation he fobbed me off his head and did not give me any solution and walked off. Although he said they can only refund or exchange if it was damaged I clearly stated the item was damaged and used he still wasnt bothered to even look at the product and didnt do anything
June 2023 by Nurullah Koçyi?it
I brought this highchair and once opened up the box i was devastated to see a second hand used high chair sold in a box. I took it back to the shop and they refused to exchange or take a refund and left me with that used product with i paid for.
June 2023 by Hulya Satlik
Rubbish customer service manager patrick was so rude and unhelpful. Brought an highchair but ones unboxed realised it was an second hand high chair completely ruined
April 2023 by nanna Fish
very poor customer service... if you need to contact for return dont bother. NIGHTMARE
