March 2024 by Wes
Had an appointment on 28/02/24. Meet and greet service is ok And friendly enough.Regarding the Actual eye test. I need glasses for Close up computer work. Advised I work in excess of 50 hours a week in front of VDU/screen. Yet strangely refused a VDU prescription after prompting them, probably because I had a voucher for VDU glasses use. and they don't want to lose money . So profit before someone's eyesight. I'll be looking and getting my tests elsewhere. I'd advise others to do the same they might actually care about your health, eyesight and your pocket.
March 2024 by Mark Faulkner
Worst service I?ve ever endured. Booked an appointment TWO weeks ago for ear treatment as one ear is blocked. Turned up today for the appointment to be told my appointment wasn?t for another MONTH! After showing proof of the pre appointment telephone call, which they make just before an appointment and which I received three days ago,, the guy still couldn?t make head or tail of the mess up, which was obviously at his end. My ear is aching, head throbbing, can?t hear a thing, yet it was a case of waiting or going somewhere else, as I was advised to do. Ive now made another appointment, but have lost a days holiday booked for today as well as costs. My advice? DO NOT use specsavers - USELESS. If I could leave 0 star rating I would.
March 2024 by IndayCecile Wil69
Good customer service , assisted by Jan Claire. I collected my 2 pairs of glasses very quick & when I had a problem with the other one they replaced another new frame & still not long to wait for collection. They?re very friendly & professionals.
February 2024 by Chris Mazzoni
Fantastic customer service, super quick and professional. Thanks to my lovely optometrist who was super accurate and explaining everything to me. Thanks JAN, the manager store for your lovely smile and your kindness, customer service at its best .
February 2024 by Kate Forster
Amazing place. Can't recommend it enough. I don't know how they recruit so many great staff. I got new glasses a few months ago and had one pair that just wasn't quite right. I've been back a few times for adjustment and the staff have been nothing but helpful and considerate.Today Tomas (Tomasz was nice too but my help was from Tomas) was just stand-out amazing. He helped adjust the nosepads on one pair and he just found the magic sweet spot that transformed them into the most comfortable glasses with nose pads that I've worn in years.I had decided to replace another pair under their 100 day guarantee and he couldn't have been kinder. He took the time to help me find a pair that would fit better and which would make me look great.I wasn't made to feel awkward about swapping them and I left feeling so confident that these will be a more comfortable fit.Staff are super friendly and competent.I had the most amazing and thorough optician who was medically knowledgeable and really reassuring.I feel they always review my health thoroughly. The staff advising on frames took their time to really give personalised recommendations and find frames that would make me look and feel great.I had another really lovely visit and that's not something you expect people to say about an opticians!Specsavers have always been a great chain but this is one of their best branches I've ever used. Really strongly recommend it to everyone who wears glasses.I had to update this review as it turns out I was super impressed with them a few years ago when I last had eye test and glasses.
February 2024 by Mahid Uzman
Very good all team
February 2024 by Thando Mitchell
Excellent customer service from booking an eye test to being patient with me as a first time user trying contact lenses. The Reading team is amazing
February 2024 by Chris Marshall
I use specsavers at Broad Street Reading I found a good range of glasses to choose from the shop is disabled friendly and the staff are very friendly and helpful.
February 2024 by Chander Ahuja
Excellent customer service!!I broke my glasses and the really helpful manager got it fixed in no time.Thank you so much!
February 2024 by Ulrika Small
lovely bunch of people, very friendly and helpful.
February 2024 by charlie allen
Excellent helpful service.Thanks
February 2024 by Dominic Zolkiewka
Excellent Optometrists and dispensers. Can't fault the service and will keep coming back!
February 2024 by Aaron Bush
5 stars for the Reading - Broad Street branch who quickly sorted a replacement pair of glasses for me after the nose pad arms snapped within one day of having my glasses.The branch manager sorted the issue promptly and got my new glasses fitting just right.
February 2024 by Onur Mese
Friendly stuff.
January 2024 by Reem Omar
I would like to thank ( Claire) for her great service and support for my mum, she is an excellent staffer and very welcoming.
