January 2024 by Jane Purser
We had booked a trip to Iceland February last year to go away in April 2024, unfortunately due to my husbands work commitments we couldn't go at that time so we went into Reading office between Chrismas and New Year and asked if we could change the date to October 2024. The guy looked into it and said it would be an extra £500 but he would check in the new year to see if there was a sale on the flight to bring the price down and he would call us on 2nd January. We hadn't heard anything by 13th January so called them, a woman answered and lied to us by saying we were due to get a call that day and the guy would call us back. A few hours later the guy called us and lied by saying he had been keeping an eye on the holiday and quoted us an extra £1100 on top of an already expensive holiday. If he had been keeping an eye on the holiday cost, how come he didnt call us earlier. We were due to pay the holiday by 23rd Janary and were going to pay the extra £500 for the holiday in October but after it doubled in cost we had no choice but to cancel the holiday and lose over £500 deposit. We had asked if we could change the date to next year but he said we couldn't. If he had called us when he said he would on 2nd we may have been able to go to Iceland.After talking to Dan about the problems we had, he has now sorted out our trip so we will be going ahead with it as this is the first time we had experienced a problem with trailfinders. I have changed the star rating to reflect this. Hopefully next time it will be a 5 star rating.
January 2024 by Lauren Walker
We went into Reading Trailfinders today to discuss booking a honeymoon with a couple of destinations in mind but despite an hour until closing we felt unwelcome and like no one wanted to assist us. We were served by a member of staff after a pause after walking in and they asked where and when we were thinking of going. He proceeded to tell us that as it?s more than 11 months in advance we were too early so to browse some brochures, but also cautioned us from waiting too long to book. Although we appreciate it was too early to book anything, the member of staff didn?t even appear interested in having a conversation about ideas.We found this very disappointing as we visited another travel agent who was very constructive. Therefore, we won?t be considering using Trailfinders and absolutely would not recommend.
October 2023 by Anoop Verma
Very helpful and thorough in searching my itinery and providing cost.
September 2023 by Lisa Smith
We booked our holiday through the Reading Trailfinders branch. Booking was so easy, the Reading Trailfinders team made the process seamless and recommended some amazing things for us to do on our special holiday to Thailand. All accommodation and activities were superb, travel guides were excellent - super friendly and knowledgeable and overall our holiday was simply wonderful. I cannot fault the Reading Trailfinders team, they kept us informed throughout and were super helpful when booking our holiday. Would highly recommend.
September 2023 by Caroline Langdon
Booked flights with them last year and this year. Very helpful and efficient.
September 2023 by Jay 1971
One star too many. I called to discuss a bespoke safari... never heard back since. I visited Reading store due to lack of response and discussed with a rep.... again no response. No courtesy call or email.... nothing. Ive chased up over the phone and been told African suppliers can take a week to respond. This was 6 weeks ago. Wont be going back to Trailfinders ever again and dream trip now booked with Dialaflight.
July 2023 by J R
Dealt with Tom yesterday about a potential trip to NZ for my wife and Is honeymoon. Very knowledgeable and friendly, I think after the good experience we had we'll be booking there in due course!
July 2023 by James Regan
Dealt with Tom yesterday about a potential trip to NZ for my wife and Is honeymoon. Very knowledgeable and friendly, I think after the good experience we had we'll be booking there in due course!
May 2023 by Clare G
Amazing staff. Got us to where we need to go as quickly and smoothly as possible. Thanks guys.
May 2023 by Hiten Gohill
Very good customer service throughout from booking to hotel stay
April 2023 by Dandy Mae
Great service. Friendly staff, great deals. Well worth a visit.
March 2023 by Ben Harris
Nice guy but gave us the wrong information on VISAs, meaning we have to sort it out while in the country, costing lots more money. Also left out important information on where we were going which meant we had to cancel multiple locations (burning season North Thailand).
January 2023 by Jo Chrobak Interiors, Architecture & Mentorship
I dealt with Tom at Reading and he was so patient with me! I ended up coming in a few times and had quite a difficult booking with lots of requests and he really did go above and beyond to help me. I ended up booking over the phone the next day so thank you everyone for your help, I am looking forward to my trip now!
December 2022 by john heslop
Great place to plan your holiday / trips
June 2022 by Phil Mead
Have previously used Trailfinders extensively over the years and spent a lot of money with them previously.... not anymore! Communication has been horrendous, costs breakdown has been non existent for cancelled aspects of our holiday! Also, we have wasted time physically sitting there trying to get the answers that we have wanted.
