March 2024 by Gary Parsons
Comfy stay, friendly staff, great venue as in town centre and short walk from station. Downside my ccard went missingRooms: Well spaced out, comfy bed, Sizeable Shower. But plug sockets should be closer to bedtime
March 2024 by Sammie Banks
Sadly the loft was still out of order from when we booked a few months ago. Warning on the website at the time told us there was a fault with the lift. Both my mother and my 11yr old (blue badge holder) needed the lift for stairs. We rang to see when it would be fixed and was advised to book an accessible room (twice the price!) We did so, arrived last week to check in, and was told the list is still out of order, and our room was the 4th floor! How an accessible room can be on the 4th floor is beyond me.After arguing for a while with them, a receptionist reluctantly grabbed a spray bottle and a cloth and returned 10 minutes later to say a room on the 1st floor was now available but only a double room for the three of us sadly.The bed unclipped luckily, and so both my Mum and my Daughter slept in a single bed, and we purchased an inflatable bed from argos and I slept on that on the floor under the desk.The ceiling was dirty, brown and water stained, there was no soap in the bath and shower gel dispenser, we had no cups anywhere and it wasn't very clean (M&M's in the pillow bag etc)Still. We managed to do the trek up and down one flight and just avoided the hotel during the entire weekend other than to sleep at night so we didn't have to do the stairs too often with them both struggling.There are no plans to fix the lift by the sound of it as no parts in the UK for it and "too expensive" to get them from Germany according to receptionist. No rooms at all on the ground floor, just a check in desk and what appeared to be a function room, with people in. But had a locked bike lock through the handles so no one could enter. (Fantastic health and safety!)We were there fri-mon to see family and won't be returning. The hotel opposite "penta hotel" is a 4star hotel and offered a room for the same price when we looked. Regretfully we didn't book there instead. This is listed as a 2 star, but is very run down and more like a 1star in our opinion.
March 2024 by Anthony Cross
Good location, close to town main car park, slightly tired
March 2024 by Andreea Teodorescu
Needs major repairs. No breakfast. Expensive for what it is. Don't recommend.
February 2024 by Katy Lou
Dirty and
February 2024 by blaine sanders
Location is good.
February 2024 by ??Jeff ??
Very unclean bed dirty making me have an itchy and expect better from
February 2024 by Matheesha Amarasekara
Very friendly staff. girl at the reception was very polite and helpful.
February 2024 by JenXL Beau
I'd give this zero stars if I could. Worst hotel I've ever stayed in. Toilet wasn't able to flush, heater wasn't working, problems with the key card and overall an unsatisfactory stay.
February 2024 by John Sullivan
Just little thing's that we're not working. But the main point was the lifts not working after a very long day at work we really didn't want to be carrying our suitcases up 4 and 5 flights of stairs.
January 2024 by Sam Smith (Sam)
Noteworthy details: No restaurant or bar. Lift permanently out of action. Rooms tired but clean enough for one night's stay
January 2024 by Ath Gk
Dirty room , no lift nothing good.The price should be £15 per night..It doesn't worth the money..
January 2024 by Mia Smin
The elevator didn't work, rust and grit in bathroom and wasn't sure if they refilled facilities, besides from that comfy beds and calm atmosphere.Walkability: good location as you can walk to shops
December 2023 by Krishna Pariyar
Great value to the pricing. Easy check in and checkout. Staff were friendly. Room and bathroom was clean with fresh clean towels and option to request new towels for longer stays. Hot kettle was clean. As the hotel is next to a busy street some people might feel it a bit noisy but for people living in city shouldn't be an issue.Walkability: Walking distance from station and easy access to public transport.
December 2023 by Wolfy
Dhanu was very helpful for my visit. CheersPerfect location especially if you are wanting to visit the Capital as just 25 mins outside of london by train.
