March 2024 by Neil Rickerby
Service has gone from excellent to appalling. We are told to telephone in prescription requests to give the pharmacist 24 hours notice, but you can see in the shop that they do not answer phone.
June 2023 by Anne Davis
I have used this chemist for years, I find the staff friendly, but working under a seemingly disorganised system. It seems medication ordered via the NHS app is only made u when you go to collect it. After a 12 minute wait I had to leave my asthma medication . I will try another pharmacy in future.
May 2023 by Dave Carlin
Booked my 16 year old for Covid 19 vaccination through NHS. Tried to call but not picked up. Turns out they don't do 1st vacinne and also not fit under 18's. Total waste of time.
February 2023 by Jul
An Absolutely terrible experience. And unfortunately, many times tested as it is only one of two pharmacies in the area. They are clearly relying on that fact and not even trying to be helpful. The customer service is non-existent. The politeness and common sense of their staff is completely abysmal. You have to queue for a long time and on the top of it, have to manage the always grumpy and inefficient member of staff at the end of the line. We have stopped going and make sure we share our bad experience with locals too ( although most of them already know!) .
January 2023 by andrew cook
Excellent staff excellent service every time Well done for being so patient
January 2023 by Julie
An Absolutely terrible experience. And unfortunately, many times tested as it is only one of two pharmacies in the area. They are clearly relying on that fact and not even trying to be helpful. The customer service is non-existent. The politeness and common sense of their staff is completely abysmal. You have to queue for a long time and on the top of it, have to manage the always grumpy and inefficient member of staff at the end of the line. We have stopped going and make sure we share our bad experience with locals too ( although most of them already know!) .
December 2022 by Jimmy Harpa
the most horrid chemist in reading. they are rude, they had my medication, and said they did not. they made me walk 1 mile to another, whitch was not there. they mad me call the doctor again. in the cold outside. it was there all the time. 2 hours of freezing cold , it's not what you need when your not well at all. I pray that I don't ever have to visit that chemist ever again. if I could , I would not even give a 0
October 2022 by Martin Crockford
I stupidly believed that making an appointment would mean that you get seen at that time, at least somewhere near it. Nope, just left sitting in the waiting area whilst no-one is seen.The staff seem suicidal and don't want to help. Go elsewhere
October 2022 by paul bennett
Don?t use these anytime, booked appointments the they turned around and said sorry the person that?s doing jabs is on lunch now after driving 45 minutes
October 2022 by Chaotic
Got my covid booster here and would give it 0 stars if I could. I was slightly late for my appointment due to an unforeseen traffic jam. I tried to call twice to let them know and the phone rang out both times. I turned up and there were two people sat down and a volunteer in high vis next to the counter. They ignored me at first and were just sat having a chat. I went up to them and said that I was there for my covid jab and apologised for being late. They said that?s fine, pointed to a curtain and said go in there. I sat down on a seat next to the person who, I assumed at this point, would be administering my vaccine. A short lady wearing glasses with dark hair. The booth was incredibly cramped, with lots of boxes stacked under the desk and a full bin of rubbish. The person started typing on the computer and didn?t even say anything to me for at least two minutes as she logged in. The log in information was displayed clearly on the wall which I?m sure isn?t legal as they were accessing my personal medical information. She rudely asked me ?name?, ?date of birth? questions without even giving me a glance. She then demanded to know why I was getting the booster early. I don?t know if this is a question that?s mandatory, but considering it was a very personal and confidential question, she did not ask it in an appropriately sensitive way. She then proceeded to open up the vaccine and putting it in the needle. She didn?t tell me what vaccine I was getting. Approaching my right side, she ordered me to pull up my sleeve and then injected me without asking if I was ready. In my experience, I have always been asked what arm is my dominant so they can do it in the opposite arm. I then asked if I needed to wait afterwards. She said no you can go so I left. On the way out I was handed a piece of paper with the vaccine batch code on. It was an awful experience all round. I can?t believe the NHS use this place as a vaccine centre. It felt dirty and I felt I was a nuisance more than anything. The worst vaccine experience I have had and I have had three other covid vaccinations.
September 2022 by Clare Mcsoley
Impolite, self important staffComplaining about how many prescriptions go through their pharmacy after you have waited 2 days for a prescription
August 2022 by George Jones
No longer use as they rarely answer the phone, rude staff member (can't remember her name), and can't ever seem to find your prescription...
August 2022 by Cm Blewitt
Never in my life have I been to a store with such rude staff. They make you feel like you?re a massive inconvenience. My daughter is a newly diagnosed diabetic and I found it a bit daunting when picking up her big prescription. They had hardly any of the items and I was told to come back the next day, the day arrived and I was told to come back in half an hour. Half an hour later I came back and the woman that served me twice previously didn?t say a word. Just looked away and went to get my items?.still some were missing. I get they?re busy/fed up, but when you work in customer service, you have to make an effort. This place is just ridiculous!!
August 2022 by Mrs B
Really easy and simple to get my prescription, I ordered through the surgery, waited 5 days and collected from the chemist, all ready and waiting, I did have to wait 5 minutes in a line to be served ( no difference to the post office) when I got to the counter the lady serving was polite and friendly, thank you.
August 2022 by Doc Marshall
They have a phone, but do not actually answer it, no consideration for those who are ill and having to travel only to be told to come in another day as my prescription is not there or ready ?
