August 2023 by Amanda Mundy
Very helpful service and can do attitude meant we managed to get things sorted ?
August 2023 by Ron Middleton
Great bank and really helpful, excellent service
July 2023 by Becky Papas
Just phoned the bank, got straight through to an actual person at the bank. She was very helpful.
December 2022 by Stephen Graham
Very poor customer experience. Calls to branch go straight to a recorded message telling you to visit their website or call their main number. Neither allow you to speak to a person without a pre-existing account number. I even tried to go to the branch over lunch and it was closed! When you do eventually manage to get an appointment the branch staff are actually very helpful, its just a painful journey to make contact.
February 2022 by Sketchy
Came in today to get a debit card and the staff was honestly very helpful and kind, especially the lady that opened my account. She deserves a raise ?
July 2021 by JOHN BALDOCK
The tsb bank is good and the Service you get is great the staff all way go out the way to help you but Member staff who may laugthet at the bank he all get cup off coffees .
July 2021 by Lawrence Griffin
Love tab staff very helpful and allways help customers
July 2021 by Dan Cotoc
Very good management, friendly and helpful. Thanks
July 2021 by Nurlan Aliyev
Kind staff and quick service (mostly).
July 2020 by Chris Jarvis
Their systems can?t even get a joint bank statement to have both account holder names on them! Called customer services who said they would send modified statements to me and they just sent me the same statements I already had. What hope is there for more complicated banking actions with TSB?!
August 2019 by jason walker
Very nice and helpful staff
November 2018 by Marko Marko
Staff is very polite, but whole banks sucks.. They need to do something about their online security, currently is on very very low level.. If you pay online, you have pretty good chances to block your card. First I got my card blocked when I tried to purchase online for £506, then my app got blocked when I tried to send
October 2018 by Andre Mason
excellent customer service.
September 2018 by Will Johns
Tsb Basingstoke branch is racist . A racist lady who was at the reception pressed the panic button on me . I haven't done anything to her .All I wanted was to change my address .in the meanwhile she clicked on panic button requesting help ! I closed my account with immediate effect . The same old racist person with the help of her racist manager closed my account . I made a complaint to TSb,they promised to look into the matter but they never did .
July 2018 by Will TM
Tsb Basingstoke branch is racist . A racist lady who was at the reception pressed the panic button on me . I haven't done anything to her .All I wanted was to change my address .in the meanwhile she clicked on panic button requesting help ! I closed my account with immediate effect . The same old racist person with the help of her racist manager closed my account . I made a complaint to TSb,they promised to look into the matter but they never did .I will never forget that day .
