November 2023 by VICKI B
The glasses I bought felt very cheap. I was mis-sold insurance as I was advised that it covers all accidental damage. My glasses broke within 4mths of having them (as they are so flimsy and poorly made). I was then asked to pay 25% of the repair as the insurance only covers 75% of the repairs.I definitely do not recommend this opticians based upon being misled on the insurance as well as the glasses being so flimsy and cheaply made.
October 2023 by VICKI DARLING
The glasses I bought felt very cheap. I was mis-sold insurance as I was advised that it covers all accidental damage. My glasses broke within 4mths of having them (as they are so flimsy and poorly made). I was then asked to pay 25% of the repair as the insurance only covers 75% of the repairs.I definitely do not recommend this opticians based upon being misled on the insurance as well as the glasses being so flimsy and cheaply made.
October 2023 by Ruth Dance
A pleasant visit with helpful staff. Thanks.
October 2023 by Jenny Bartlett
Absolutely terrible experience - cannot get my prescription despite multiple requests. I am abroad wuth broken glasses after just 4 months and desperately trying to get my prescription to order new glasses and cannot get them. Keep referring me to the store, my partner went into the store and they couldn't find my details despite me using them for years - no details online despite me having an account - terrible terrible service.
September 2023 by Lou Hos
This store is a mess. They are always behind on schedule. They don?t appear to have a regular optometrist, I been 4 times in the last few weeks and never seen the same optometrist there. I even had an appointment cancelled because they couldn?t find a locum for the day. They also gave me contact lenses with the wrong prescription, which I only noticed because I checked myself once I got home. Very unprofessional and also potentially dangerous.The staff are nice but that doesn?t make up for the poor service. I would recommend choosing another store in Reading.
September 2023 by SC P
They take there time and don't have any rush so BE WARNED.Dropped my glasses off instore for repair under warranty, took the Napier branch 5+ weeks to even get a repair authorised. (they didn't even chase emails even after 5 weeks...)You also cant call the store... I called every day for 30 minutes on hold for 2+ weeks with NO ANSWER. How can you operate a business like that?Visited the store and no one has a clue what to do unless there's a manager present... But then you don't actually know when the managers in because you cant call them to find out...After finally getting a response the 'professionals' couldn't see the manufacturing defects when I even managed to get a picture of the flaws they were that obvious....One of the most disorganised and frustrating businesses I've dealt with.
September 2023 by S M
Wouldn?t recommend. Possibly the worst store and staff I?ve delt with.If I ran my business the same way they did then it wouldn?t last a month.
June 2023 by Gail Barlow
I had a routine eye test, and as usual found it a pleasant and friendly experience. Waiting to hear that my new glasses are ready.The Vision Express staff and specialists are always professional, thorough and reassuring. Thanks to you all...
June 2023 by gill miller
Best optician I have ever used. Knowledgeable, thorough, efficient and friendly. No pressure to buy but came away with 3 pairs of affordable glasses which are excellent quality. Both the optician and the manager are stars ?
May 2023 by Nima Khani
I loved it here! Jon was very professional, and although I got him as he was going for lunch; he patiently waited and answered all my questions regarding how my platnium subscription works and what I should get and pay for. Great service!
March 2023 by George Gaunt
Easy to get appointment, no waiting, they see you on time! Good prices plus 50% off second pair. A very pleasurable experience!
March 2023 by Edward Sierpowski
The optometrist service was excellent and thorough with good explanations and answers to supplementary questions.I?ve taken back a star for appointment availability, I would appreciate a walk-in service rather than relying on luck to get in in less than three months. Also the frames and lenses costs are much higher than elsewhere.
November 2022 by mark nobbs
As I was late by a few minutes, the staff were very friendly and attentive. Thank you so very much. All-in-all a very good experience for myself.
November 2022 by Andre Graham
Top service from the team, I was looked after by Naveem & Ali on the testing side of my appointment who where both very thorough, and answered any of my questions.Ariana helping me choose what style and sizing neededVery friendly and a nice person. would recommend
November 2022 by Tia Heh
Sent a message saying, Your glasses are ready to collect, We got there and turns out under 16s have to have a doctor to do something before giving the glasses. Absolute waste of my time And my daughters time. She needed the glasses and they decided to send us a message a day after the glasses were delivered. They started shouting at my child because she was saying ?That was a waste of time? And they replied with , Ok but that isnt our problem with all mouth. So bad review from me. Should of stuck with specsavers
