November 2023 by Tom Wallis
Was left feeling really disappointed with the service I was provided. Was happy with my eye test and the results. However my appointment had been booked through work, with costs covered. When I communicated this to the member of staff, they did not seem to want to help me and pressured me to pay for my appointment despite me saying this had been covered through my work. I have since contacted the shop to ask for a refund as my appointment was indeed covered through work and they are refusing to provide me a refund, despite my work voucher still being valid. I?m left feeling like I have been robbed by Vision Express and I will not be recommending them to anyone. The staff were very unhelpful and me feel very uncomfortable, especially as this was my first ever eye test.
November 2023 by Georgia Heeler
I?d only ever used my childhood family-run opticians so was hesitant to try a chain, but Vision Express exceeded my expectations! Professional, timely and they offered very good deals on glasses and appointments which made it a lot more affordable than most.
October 2023 by Amy Woodgate
Always great customer service and a friendly face. Staff very knowledgeable about adult and child needs. Will always use reading vision express for me and my daughter.
October 2023 by Ewa Ram
Totally useless staff and an awful service. Never had experienced so many issues with buying a pair of glasses
October 2023 by FM Reviews
Extremely unhelpful - received amazing service from Specsavers only a few hundred yards away
August 2023 by Zunee Anwar
Faryal Zafar the optician took great care and attention to ensure that I was given the best contact lenses for my prescription.
August 2023 by Tim
Really cannot complain. The manager was very very helpful when we were just browsing, asking if we wanted a coffee or drink... Then gave us a tray to hold all of the items we were looking at. He took time to give us all the info and pricing we needed and then left us alone to make our decisions.I purchased some sun glasses, which were unfortunately slightly scratched, but only noticed when I got home. I returned a week later and they offered the same glasses but with polarised lenses instead... Upgrade! Very happy with the service! Thank you.
April 2023 by Beata Koja
I was late for my appointment 3 minutes and they wouldn't see me. On the website says that eye test takes around 25 minutes and it wasn't even busy. Not the great customer service.It was on the Broad Street Reading
February 2023 by Cerys Cartwright
Ian from the Reading branch was able to fix my glasses on the spot! He is a total life saver. I would recommend vision express, I was turned away from specsavers instantly.
January 2023 by Ged Reed
Very helpful staff.. polite and helpful, shop absolutely immaculate and clean.Reading branch.
December 2022 by Jon Barker
Friendly & helpful staff. Optometrist who carried out my annual Eye test/check-up was v helpful with explanations & I was thoroughly checked out in a professional manner. Highly recommended!
December 2022 by Jas A
Bought my glasses from here about 2 weeks ago. Staff were really friendly and helpful. Received my glasses through the post and they look great! Will definitely be going back
December 2022 by Michelle Green
Excellent service, Sumeet was very thorough and explained everything. Great customer care
October 2022 by Pro Mint
The worst experience I have ever had!! There was nothing wrong with the glasses or the eye test but the manager- Nicola is who I had the biggest issues with. I have never met anyone so rude, incompetent and just useless in optics. could not answer any questions I had and also just had a really bad sad vibe about her. I also heard that there are no resident optometrist to see when asked, and that they rely on locums. However I also questioned one of the locums how they got treated out of curiosity and they said that they don?t get treated well especially in this store. I can see the reason now- incompetence with management. I also heard that the manager does not know anything about optics which is also a little scary for me, as I like to go to places that have experience and knowledge especially when dealing with my eyes. Save your money as the journey/experience is very unpleasant. Will not be back.
September 2022 by Philip Cordery
First time I've used Vision Express, and I must say what a great company they seem to be. I was treated with respect and the staff were brilliant, extremely polite and very helpful. Thorough eye test and patient staff helped me with selecting glasses. If the follow up service is as good I will be very impressed.
