October 2023 by Pauline McLaughlin
Very happy experience at Vision Express Twyford. Kara was very welcoming and spent time helping me choose my new frames.
May 2023 by Marie Rowe
Amazing service! Expert knowledge & advice from friendly, helpful, and professional staff - an all round 10/10 experience and personal service from the eye testing process through to choosing new glasses.
February 2023 by Michael Simpson
The quality of service from the team at vision express in Twyford is outstanding. I have taken the plunge to have contact lens and they have been so good in getting it right. They have been incredibly patient giving me three trials of a slightly different lens shape and prescription. From the start the lens (the new Acuvue Oasys) were incredibly comfortable but now they are even better, and the slightly different shape makes them easier to remove. Many thanks.
January 2023 by Malcolm Burrows
Very good eye examination, well explained by Optician
December 2022 by Heather Mcdonagh
Very satisfied with the service, professional, on time and explained everything so well.
November 2022 by Gabriela Chavez
Efficient and very professional ,I'm really happy with my opticians very kind staff.
June 2022 by Davej Quartermaine
The service, the courtesy, the professionalism, 2nd to none. Each and every one of the staff are a credit to their profession, and to the company they represent. I wouldn't think twice about recommending this practice to family and friends. 10/10. Thank you.
May 2022 by Andrew Dodd
Not impressed. The new lenses were very dirty and then I discovered I'd been charged for two new lenses under the insurance scheme but only one had been replaced. I was also surprised at the 25% excess on the costs, although I may have forgotten about this. If I'd not checked the cost and lenses this issue would probably have been overlooked. To be fair the staff at the branch were good the problem appears to be the back office. Will probably not use Vision Express again.
March 2022 by Ioannis Koustoudis
Today I visited for second time and the last time 2 years ago, I don't have words to express how well I was treated.The opticians are very polite and communicative and they make you feel relaxed and understand precisely the condition of your eyes.No need to say I won't change optician ever.Many thanks
November 2021 by Debbie Howton
Fantastic service compared to my previous opticians. Great price plan too. Looking forward to getting my new lenses and glasses
November 2021 by Nicholas Wright
Friendly and effective staff, thorough eye examination and helpful explanation of the results, happy with my new frames and the delivery time.Go in expecting to buy 2 pairs, since there?s a 50% discount on a second set within 30 days of your visit.
October 2021 by DANIEL BOGHEANU
As usual, great customer service in Twyford store. Lovely Associate Nora was very helpful and knowledgeable. Overall a great experience, definitely the place to go for eyewear products and services.
September 2021 by Elaine Fear
Recent eye test performed very well and provided me with a new prescription which I needed. Felt reassured that my vision has continued to be good after 2 separate corneal transplants. Very grateful.
September 2021 by Emma T
Excellent service. Particularly impressed with Emma, who did my pre test screening and helped me choose some new glasses. She was very knowledgeable and informative, explained all the options but never pushed or tried to 'sell' me anything. A very professional service.
August 2021 by dave blackmore
Branch (Twyford) was great. Tracking order however is a waste of time! Bearing in mind its now the 31st July. Tracking last updated 21/7.... 10 days ago. Predicted delivery, 22-25th. Nothings arrived yet! Oops looks like you've missed that by miles and you can't be bothered to update your tracking system. Its a shame your corporate system is letting down your branch. You need to improve..
