February 2024 by 47_Ronin_47
Absolutely appalling services they claim to be a professional company but try to scam their customers do not spend your money here!!!! Purchased a necklace for my partner the day before valentines and she did not like it so we came to exchange and they was telling us that the receipt they gave us was not good enough and that they would not be able to give is the full price i asked reluctantly how much they would provide and they cameback at £2 less than we paid so o said fine to then while my partner looked for a replacement they had the audacity to come out and say we have found the same necklace that has been sold for 2/3 of what she had quoted us 5 minutes prior absolute SCAM
August 2023 by Razvan Forever
Worst experience ever i come to buy a cuban chain and a bracelet on 28.08.2023 at 13:17 i pay 175 pound for both 5 min later they offer the bracellet for free when u buy the chain i came back next day to refund it or to ask the money for the bracellet and a rude lady that in my oppinion shouldnt work there but i understat the disrespect towards the costumers with this kind of offers one costumer buy expensive other cheep what can u expect to have trained staff they chuck in there who ever they can with education or not ....thatnks warren james you made me aware that scams are not only online
July 2023 by Libinthomas231628
Bad customer service. Very rude lady . but good collection
April 2023 by Shauna Walters
Really awful service. Con artists. Lady I was served by is incredibly rude and impatient. Ridiculous they don?t give refunds.
December 2022 by ANIL A
One lady (black ) i don't remember the name.i went today afternoon.i was in the queue more than half an hour with my husband.when our turns we just stand infront of the lady staff.. she saw that then she asking "who's next?" Then I said "we're next .. we're in the queue"then one lady behind us she also said the same ...I feel like this staff is rude and the racist character so you must kick out this lady from the service...I liked one earring that's why I patiently wait for everything..otherwise I'll say goodbye from the beginning..so I decided now I'll book anything from the online..but I won't visit this shop again ...really upset and insulting .If I can give 0 star I'll give that..
February 2022 by poonam gurung
I?m very happy and satisfied because of Good product, affordable, trustworthy, so many varieties that?s why I also recommend others to visit this shop.
November 2021 by pitmaluto
I bought sterling silver necklace 45£ in reading but the quality is not right the side of the necklace is too sharp and scratched my neck i went back to the shop to return or replace the different one even i pay more money I don't mind just to replace! but the lady said company is not allowed to replace or return the item. How rude this lady and customer service are really very bad!!! I don't recommend this shop!
June 2021 by Sofii Ali
Absolutely disgusting service!Husband gifted me a ring for my birthday which did not fit my finger at all. He was told he can exchange the ring if it was wrong size. Next day after receiving the ring we went to the store with receipt to exchange the size and a lady called Beverley refused to exchange the ring.The ring does not fit any of my fingers so no use to me ...and they flat out refused to exchange.Wrong information given once purchased. They only care about making a sale and not customer satisfaction!Do not recommend at all ...Poor service!!
June 2021 by Andy Binnie
Fantastic helpful nice telephone manner both staff great took time to listen got what I needed without fuss they understood without any problems so happy to deal with passion and dertmination keeping the business working even in these trying time definitely come back
April 2021 by DD
Very hard working, friendly and professional staff and manager. Passionate about their job and jewellery. I have never seen such a clean and safe environment as they maintain in their shop. They all worked together like a big family with charming smile on their faces all the time. Well done team ! Thank You
April 2021 by Stef Namory
I placed an order online and I havent received it. It shows delivered on Royal mail website but I havent actually physically got the product. I have emailed warren james and even put a complaint a refund request and I haven't got any reply from them. Also sent them a message on Instagram but nothing. Basically lost my money and havent got the product.
April 2021 by Ela S
Horrible terrible service!! I bought a ring for my dad but was too small, went in to exchange I've been told it was scratched although never warned so I've been sent away! My sister tried her luck with someone else and they said it was ok and ordered bigger sieze. When I tried to collect new ordered ring I've been told that they won't exchange it as its outside exchange period!! I was sent away! Con artists who are rude and stealing your money! Don't go there
March 2021 by Stephanie Namory
I placed an order online and I havent received it. It shows delivered on Royal mail website but I havent actually physically got the product. I have emailed warren james and even put a complaint a refund request and I haven't got any reply from them. Also sent them a message on Instagram but nothing. Basically lost my money and havent got the product.
