March 2024 by Mrs Antoniou
If I could give zero stars I would. Awful customer service if you can call it that. This is the second faulty my mattress and even though the inspector informed us the mattress had dipped lower than it should and I mentioned that the Sleepeaze mattress had become so hard. Daniel Department Store do not want to know. Apart from the dipping the mattress has become so hard and uncomfortable to sleep on that my daughter cannot sleep on it as it has caused pain and discomfort in her lower back and caused all over body discomfort. I don?t see the point of an inspection if the retailer does not take this into consideration. When I visited Daniel Department store I was avoided and fobbed off. When I emailed to express my feelings someone left a missed call and didn?t leave a voicemail. Might I add this is the second mattress in less than a year. I have been reading other reviews and someone had a similar issue with a Mammoth mattress. And because my niece accidentally split juice on the mattress when I had taken off the bedding to wash allowing the mattress to air and it stained even though we tried to clean it up straight away. This is Daniels excuse for not replacing or issuing a refund.the mattress is faulty it?s not like it could be reused. This is way companies have insurance!!! I should have pushed for a refund for the first mattress. Avoid this store at all costs. Do bother trying to support the local high street shops. Do you think they would have treated the Royal Family in this way if they had purchased a bed??? Sub-part over rated products at exorbitant prices. Don?t be fooled by the team reaching out as they won?t do anything. My daughter works for the NHS and has three jobs to survive. They clearly don?t understand the sales of goods act!! Or respect their reputation or their customers. Should have gone to Dreams or Furniture Village. PLEASE AVOID!!!!
March 2024 by Pauline Eaton
A great shop to please all tastes.
February 2024 by steve gibbs
Great store if you just want a browse or to buy. Plenty on offer and some unusual items not seen elsewhere
February 2024 by Marco Rubertelli
I went to this shop with my girlfriend during a day out in Windsor. The venue is located in an open shopping complex opposite Windsor & Eton Central train station. It is a department store divided on several levels. You can find corners of all kinds: from toys to musical instruments through to home furnishings. Downstairs there is also a refreshment area with seating. During the sales period you can find many items at discounted prices. A must see shop if you visit Windsor.
February 2024 by Patrick Gagne
Only place to shop. Similar to what Eaton used to be. It has everything.
February 2024 by Claire Gibbard Lopez
Some staff look totally disinterested
February 2024 by Jonathan Greenyer
Windsor's best retail outlet
February 2024 by Adrian
Fantastic modern department store established in 1901
February 2024 by David Sherratt
Great department store over three floors. Now has a Boots incorporated, and has two cafes/coffee shops.Loads of designer products, but a bit pricey.The window displays are always worth a look, especially at Christmas..
February 2024 by Jaiden Tslgl2
Great department store with everything available to buy. Staff were friendly and helpful, especially Lucy and one other female staff member. This store ain't even luxury but has a good range of most things.I was surprised with the limited range of suitcases however we found the right one for our needs. American Tourister is the most affordable suitcase in the store.Most things are on sale until like the end of the month so you can buy stuff real cheap, especially since it's after Christmas.
February 2024 by Sruthi Rajan
Pricey but nuce
February 2024 by Simrin
I was breastfeeding my baby today at 12.15pm-ish on the ground floor in the shoe section, near the escalators. I was approached by an employee with brown hair, in a purple dress and of medium build, who told me I was not allowed to breastfeed as other customers did not like it and to go upstairs to the baby changing room. I told her that it was occupied upstairs and my baby was hungry and couldn't wait. She told me I should sit in the toilets! It was a very rude and ignorant comment to make. By law women can breastfeed anywhere. I was also covered and being discreet. Daniels please educate your staff on laws and how to speak to customers respectfully.
February 2024 by Peter Charalambos
I only had time for a soup and chose spring vegetables soup. Super soup is all I can say. I shall return
January 2024 by Marta D
Good place to shop
January 2024 by Darren Lutchman
Daniel is a great guyApparently, if you find him lurking about, you get a free visit to the changing rooms and come out as a different person
