January 2024 by Olamide & Ololade Adesanya
Very poor experience at this store. We have always been loyal customers. We were slightly late for my wife's eye appointment and the gentleman at the store was very rude and unkind. My wife explained that we were new to the area, parking was a bit challenging so the lateness was not intentional.He had no regard for my wife, telling her she was late and it was policy not to attend to her. He was not sympathetic at all and he made my wife feel very uncomfortable. THIS IS VERY UNACCEPTABLE
September 2023 by Dan Penny
Easy to order, competitive prices and super efficient delivery.
September 2023 by john mcnulty
found staff approachable and friendly, what I really appreciated is that thay sold me add ons to my glasses that was best suited to my needs ,not for company profit which is nice touch .Thanks for a great service
August 2023 by Sasha Starr
This was my second year of attending the branch for an annual eye test. The staff remembered certain (good!) facts about me which was a lovely and unexpected touch. All members of staff involved in the visit were extremely friendly and approachable. Above else, the optician took the trouble to explain certain aspects of my vision and eye health; I have now come away with a much better understanding of how to care for my eyes better on a daily basis. These staff members are a huge asset to the company, and are all clearly passionate about what they do. I've already recommended them to family and intend on returning annually. Thank you Wokingham branch.
April 2023 by Jim Browning
Excellent service from Wes and his colleagues today to repair my old glasses.
October 2022 by David Cosier
What a wonderful experience to have with this store. The staff are so helpful and knowledgeable.Amy helped me and was very patient with me. In fact, I went twice before choosing my glasses.I would thoroughly recommend this store.
July 2022 by Chris Parker
Waiting for my new glasses over a fortnight now. Been trying to ring the store to find out what is going on, but nobody answers the phone
June 2022 by B S
First time visiting a vision express and would recommend to absolutely anyone.I arrived a few minutes early and was greeted by a friendly member of staff before going straight into my eye test. Was a seamless experience throughout.
June 2022 by Wendy Palmer
Had an eye test in January. Assistant ordered some frames for me so that I could try them. Asked after one month and then two months whether they had arrived and was told they could turn up at any time. Now a June and have given up. Not a great experience
June 2022 by Ellie Shockley
Excellent customer service provided by the optometrist and the two staff members who helped me choose glasses
March 2022 by Anuja Deshpande
It was an awful experience.I booked an appointment yesterday for my 6 years old son and we reached in time but could not find the place hence I called them and explained that I have an appointment for my son but can?t find you and the receptionist replied back that we don?t have ANY appointments today! I told her that you haven?t mentioned it over the phone or text earlier , I have come here by taxi spending £15 , picked up my son early from school ,(because of that He couldn?t attend his award function at his class) with my 2nd son who is just 10 months old and it was raining outside! The receptionist just said ?apologies but I can?t do anything for you?This is really shameful and I expect some professionalism from you.
February 2022 by Tony Auguste
Since I?ve lived here, Wokingham, about 8 years, that I?ve patronised Vision Express Opticians, I?ve been satisfied with their service and attention. Ive just had their annual testing and I am looking forward to the varifocal glasses that I?m having, for first time.I?m happy with the cost being much less than I expected, even less than my two pairs of glasses, usually needed. Just a few days to wait for my vari?s. Yippee!
February 2022 by Luke Escott
Staff were all absolutely fantastic! Great experience getting eye test and buying glasses from there.
January 2022 by Alan Moore
All of the staff were lovely. Very efficient and very helpful. They provided me with everything I needed to know. They had the modern equipment to carry out a full examination of my eyes. Would highly recommend.
January 2022 by chyna morton (chyna leila)
My first time using any other optician than my usual due to relocating and I chose well rishi the optician was extremely professional and knowledgeable and the 2 female assistants were so lovely and helpful I?m usually quite anxious and awkward with these types of things however every member of staff made sure my experience was pleasant and simple I?m very pleased eye exams will no longer be something I put off
