January 2024 by Steven Kelly
Cafe upstairs leaves much to be desired. Nothing in the menu in stock bar brunch and then waited over an hour only for nothing to arrive. Noticed no one in the place was being served at all so in the end just walked out. Terrible experience. Will never return. Affordable doesn't have to mean nasty but it seems ASDA have yet to learn this.
December 2023 by Lois Myall
Last year did click and collect and they had no Brussel sprouts. So this year wanted to go in and pick up items myself, no turkey crowns, no Christmas pudding or cranberry sauce. Really bad stock management.
December 2023 by Maz Bishop
Doing the Christmas Food Shop yesterday 22/12 @ 4pm was more than challenging. Shelves empty, had my voucher to spend but could hardly find anything I wanted that I ended up going to another 2 supermarkets to finish off as did my daughter. I?ve not had this situation 2 days before Christmas before.Also could you explain to the Personal Shoppers that?s manners cost nothing and they could make room for other shoppers so could they be careful and not think they automatically have ? right of way ?
December 2023 by Mitch
What is wrong with people. Its a supermarket!This Asda is local to us and we use it pretty much all the time. The new rewards program is good and way better than clubcard.All supermarkets have the challenge of keeping shelves stocked. People who so their Xmas shopping on the Christmas weekend, that's your risk for not being organised.I'm not really a fan of the new layout as you walking spare but that's more for the home stuff.Great craft beer selection range (used to be terrible). Can get what we want. Use click and collect now and again too.Happy Christmas!
December 2023 by Rebecca Adams
I have shopped here for years even though at times alot of shelves are empty or they stop selling a product I use. This morning I was up early and looked at the opening times online which I discovered were wrong and there is no email to contact you. Please correct these.
December 2023 by Gerry Maggs
I did a scan and go shop this morning at 06.30. It was lovely and quiet. The scan and go checkout was not open so I went into trolley checkout and asked an assistant for help.she was very abrupt and unhelpful. She was not busy and I feel that are in staff are in a public facing role and should be more professional. You never know what's going on in someone's life and a smile and friendly manner could make all the difference.
December 2023 by Robert Bradfield
my wife and i visited this store today. impressed with quality and great value of clothes. Then we decided to have lunch in the cafe and we where absolutely blown away by the value for money.I had soup with roll and drinks for a £1, Xmas roast £6.99 really nasty and served on hot plates!!We shall return next week for shopping and lunch.Thank you Asda and the fab staff in cafe
December 2023 by Raj Basra
The worst - click & collect slot 7 - 7.30am, get there at 7.10. 7.30, had to ho inside the shop as nobody had showed up even though I used the app to say I'm here and tried to call the number posted on the pillar but no answer, so had to go into the shop to ask foe help and the guy come swinging my order at 7.50 - there was less than half of my order.. ended up getting the kids to school late and the click and collect was a waste of time as I didn't even get all of want I ordered... shambles... won't be using there service again
December 2023 by Patricia Sweet
This branch of Asda is being transformed from the dismal mess it was twelve months ago to a cleaner and brighter store. Can't give it five stars yet as it appears to be a work-in-progress, but there seems to be more logic in how it's laid out and it seems to be better stocked. The only complaint would be lack of checkout staff (the queues can be horrendously long), however I tend to use the self serve checkouts which usually clear quite quickly.
November 2023 by John Short
Utterly useless customer service from a "manager" - got laughed when I raised a legitimate issue and then walked off when I said I would post a negative review. It seems as though everyone else is fed up with this store which I have used for thirty plus years - not again - their loss literally tens of thousands I've spent here . The local Co - op and Tescos get my custom from now on.
November 2023 by Peter Mather
Drove all the way up from Keynsham on Fri 13th Oct after checking store was open until midnight on the webpage. got there at10.40 the store was shut. There was a dozen or more other people trying to get in. More cars driving in as i left. what poor service and a total waste of my time and a 10 mile return trip. Useless.
November 2023 by molly c
avoid restaurant at all costs. Sunday morning breakfast turning out to be a nightmare ordered a 6 item breakfast and waited 45 minutes and no food had come out. When we spoke to them they gave a sausage bap and 4 hashbrowns when we told them it?s the wrong order they said they?d sort it and 30 minutes later still waiting and we?re not the only ones. Honestly shocking excuse of a cafe won?t be returning.
October 2023 by Frank L
Got here at 10 expecting them to be open until midnight as usual only to be told by a chap by the door they?re ?having a refit and are shutting at 10 until November?. Well ok then, but absolutely nothing on their own website to warn people of this as it says there and elsewhere online they shut at 12. How many people have wasted trips just because their staff can?t be bothered to update this stuff? Perhaps I will need to shop at a supermarket that actually tries to care about its customers in future.
October 2023 by Adam Stock
Redoing this review as after the new food hub refit this store has gone down the toilet. It took nearly an hour to get two uncooked pizzas with a 20 min gap between them (they were ordered at the same time), most of the items on the meal deal with it were out of stock, we found the order to be incorrect when we arrived home and the woman at the counter literally dropped it on the floor !!!When customer service were told of this they did precisely nothing.This store is an absolute shambles and a health hazard !On and on the picture that crusty lump is £2.50.Dont be drawn in by the copy paste reply/damage limitation from the 'owner' below (notice the same reply on all criticism).this store has a long history of being gross and shows no signs of changing.
October 2023 by Michelle Kanoti
As a person who depends on having access to a mobility scooter to shop, I was told ?we don?t have those here? and brushed off. I had no way of shopping so I just had to leave. I felt like I?d been dismissed.All of the other stores I?ve been to have them (albeit a bit run down but serves its purpose), even the smaller ones.
