September 2023 by Jamie Barber
This chemist is often one of the better ones in the area, having a comfy place to wait when they are preparing things is especially good. However, a recent frustrating Experience will make me more cautious. I needed to pick up a restricted prescription for a family member on a Saturday, the Google web hours say it is open till six, but I had a vague memory of it closing early so I phoned to check at 12:40. I asked about closing times, was told 1pm. I Asked about what I needed to do for a restricted prescription - bring i.d. Etc. and said I would head over immediately. I arrived at 12:55, doors were open, I asked behind the desk if it was ok to pick up a prescription. They said yes and had a look but needed to wait for the pharmacist. When the pharmacist was available he rudely complained that they would all have to work later now due to associated paperwork and they had a right to refuse to serve me and that I should come no later than 15 mins before closing. I really don?t know what I could have done differently, especially after calling in advance to check. When I set this out, I was reprimanded for not coming in earlier in the week. This is came across not only as condescending but is also frustrating as they often feedback not to come in too soon after prescribing. If they need 15 mins before closing to process a prescription, they really need to let staff know this is their policy and communicate it to customers in advance to avoid situations like this. However, I mainly wanted to provide feedback on the frustrating and rude interaction and share this as others might find this sort of treatment upsetting. This attitude also tallies with some of the other reviews below.
Always good service have used this pharmacy for years
July 2023 by Borys Banecki
I just had an awful experience. I was trying to buy painkillers for my back pain. The unpleasent lady said that I need to take plain ibuprofen for more than one day for it to work. When I explained to her that it is not how ibuprofen works she refused to service me at all. Stay away from this place.
June 2023 by Clemence C.
Unfortunately didn?t receive the promised call back from the pharmacist to receive antibiotics for an acute UTI. Another day in pain, nauseous and light headed. Ordered at my own cost from a private online provider. Will not go there again.
June 2023 by Tom Greenwood
The opening hours say it's open all 9.00 to 18.00 weekdays but in fact it's not, it's closed 12.00-13.00. Pretty frustrating when you rush down there on your lunchbreak, with a migraine, and find that they're all on siesta.
May 2023 by Sarah Ambe
Ade and his team are professional, friendly and give excellent advice. I attended for travel clinic and was given very informative advice and made me feel at ease having more than one injection. Well done
April 2023 by M Butcher
Great service at the travel clinic. Very knowledgeable and helpful staff
April 2023 by Nigel Clarke
I have always found the pharmacists here to be very patient and helpful whenever l need advice. A very good pharmacy, well stocked and very friendly staff.
April 2023 by J S
Where is Ade gone? This is the worst ever experience with this chemist. I went in today Saturday 9am to get urgent sleeping pills prescribed by my Gp the previous day. A rather short-tempered, abrupt and very rude oriental man said and had not received it. Took my details twice, I showed him my Dr email and he then suddenly found them and said 45-minute wait. There were 3 people in front of me and 5 behind in the queue. 2 in front sat to wait, and the lady before me was told no treatment for a bloodshot eye it will get better on its own. Everyone else in the queue was ignored, 3 walked out after 9.25am and I was standing still waiting my 45 mins for 4 sleeping pills at a prescription cost of £9.35!!! 3 staff behind the counter but no one out front at the counter. I had paid for mine which seemed to inconvenience him having to ring in the correct cash given into the till! This would not have happened had Ade or Polish lady been working, shop is gone now hill. No one has seen Ade for months and talk amongst customers today, that he's gone and is only ever in news bulletins now. I don't know if that's true but personally have not seen him since May 2022.NOT THE BEST PHARMACY ANYMORE SEVERAL BAD REVIEWS ON GOOGLE AT PRESENT!!!!!!
February 2023 by A Wood
Awful. The owner has just banned my parents from the chemist after a phone call I had with him. He was rude and would not let me speak on the phone. He kept taking over me and was more interested in shutting the shop at 6pm rather than the fact he was going to be leaving my mum in a lot of pain all weekend, after she had put her script in on time and also, visiting the chemist twice. The owner was very rude and argumentative with me. Not brilliant customer service at all. The chemist actually admitted it was their fault and would deliver it in afternoon. She clarified this with them and then no delivery. I called them when I finished work at 17.45 only to be told they would not deliver it as she is not on their list! They then called mum and dad and said that because I hung up the phone on him (because he wanted to close the shop to get home on a Friday), they think it?s best that they find another chemist. I see him in the news quite often?.I think I might be taking this story to the press myself. Totally vial way to treat customers in chronic pain.
February 2023 by Emsss xo
Referred by gp for them to see my two children under 2 within 4 hours. Never heard from them. When I called to see what was happening, got told someone would ring me back in 30 mins. Never heard back fom them. Shocked by the 'professionals' they didn't care about my children at all. Very disappointed. I try not to go to this pharmacy. Poor service.
December 2022 by Hayley Gustafson
Excellent service, polite and helpfully.
December 2022 by Matthew Goodman
Working hours (closed 1-2pm, and weekends except Saturday mornings) are very unhelpful for anyone working a standard 9-5 job
August 2022 by jim connolly
A very professional practice going the extra distance to assist their customers. Moved to collecting medicines from this pharmacy on a recommendation and am delighted that I did so. Polite and efficient service with a smile. 10/10.
August 2022 by Annie Mayer
Just wanted to buy a simple head lice shampoo as I work in Primary School and some of the kids in my class have it. A not nice young lady refused to sell it to me because she just didn?t believe that I could have it. So I told her I wasn?t sure if I had it but my head was itchy and I just wanted to buy a bottle to keep at home.The lady told me to go somewhere else because she doesn?t want to sell it to me. I don?t know what she was thinking that I wanted to drink it or whatever was in her head. Honestly never seen such a bad behaviour before. So I asked her a few times if I need a prescription to buy it. Her answer: ? no you don?t need a prescription but still I?m not going to sell it to you, just go to Wilko or somewhere else. Do you understand what I?m saying? ? My advice do not even go in there if you see her inside. Horrible horrible and super rude behaviour. Anyone can buy it, I could buy a hundred bottles if I wanted. She was trying to make me look stupid. Never seen anything like that before.
