November 2023 by David Orpen
The members of staff who served me was friendly and knowlable about the product on display. I found her help in lightening in regards to lens thickness/ size match to a suitable frame with in my price range.
September 2023 by Megan Cridland
Boots opticians are brilliant. The staff are super friendly, fun and most importantly honest. My receipt says Stefan but I didn't catch their name when they were helping me. What I thought was a nice pair of glasses Stefan was honest and suggested trying on a few suggestions and my choice went from "these will do" to "I love them" for an opticians appointment it was actually quiet fun. Thank you all for your help :)
May 2023 by Cosmina P
I?ve been with boots opticians for years. Unfortunately this shop almost made me avoid boots opticians. Staff are friendly but with limited knowledge, there seem to be only one person who knows things properly. I?ve been asked to make an appointment just to come to order prescription glasses(when I already have the prescription from the doctor). Whenever I turn up if the only one person is not on shift it?s useless. There are always many staff around but they can?t help cuz they don?t know basic stuff.Location is very convenient, the only thing why I pushed myself to try on and on again. I had to come 3-4times to get soemthing sorted. All the boots opticians I dealt with in the past were offering a better level of service
August 2022 by James Bayliss-Smith
Shockingly ignorant staff. Marcy opticians. I?m new to glasses and expect a certain degree of education about lenses etc. you won?t get that here
April 2022 by Paul F
Been rubbish since the lockdowns started and hasn't gotten any better with time. Cancelled appointments without explanation, nobody answers the phone at all some days, you can't make a new appointments even. I've been with Boots for years but I'll probably cancel at this stage.
April 2022 by Karl Bird
Take it out on you when you cannot turn up due to unforseen circumstances then you try to call back for two days and no ine answers the phone ... joke
March 2022 by Kath Coles
Had an excellent test and consultation today in the boots Broadmead store. The initial exam was comfortable, professional and I really felt looked after. The optician was thorough and very concerned about my cataracts. Very friendly and the outcome I needed, which was a referral for cataract surgery. Very knowledgeable and took time to explain everything about various conditions. I will continue to use Boots as this experience was very reassuring and professional. Thank you.
March 2022 by Louis Cox
Conveniently located, friendly and helpful staff. Great selection of frames, with lots of space to browse.
October 2021 by Andrew Lowe
Usually good service but having lost my specs on holiday trying to get an emergency appointment to replace was impossible. Bearing in mind this has been my branch for a decade. Not only do they never answer the phone, when I went in I was told that there was only two people there (both working on computers) and that the next appointment was November over 2 months ahead. Their only advise was go elsewhere. Disgraceful service, Boots should be embarrassed.
July 2021 by Nathalia Marin
We had to wait for more than one month to get an appointment for an eye check, the glasses were ready quiet quickly (in about 7 working days) but realised that the frame was loose as soon as we got home. Had to return them.
September 2019 by Ali Roper
Made an appointment 12 months early but Adam looked after me getting a new pair of glasses. Really nice genuine guy.
August 2019 by Wendy Maslen Powell
Brilliant Customer care Matt Dear Optician practice code 3322 5 stars to you
August 2019 by gemma hallett
Fabulous opticians everyone was super friendly a very friendly chap tweaked the glasses until they fitted my daughter perfectly and made sure she was 100% comfortable with them
May 2019 by Andrew Webber
They have a great range of glasses to choose from and the staff were really helpful in helping me make the final decision for my frames.
November 2018 by richard jones
went for my 2 year eye test and i had very good service and explanations by the optician but the rest of the service was shocking. I saw 5 different people ( 2 for the initial pre tests, optician and then 2 to get new glasses.). I was supposed to get a call back when my glasses had come in but ended up ringing to find out they were ready but no one had called.
