January 2024 by Mariya Trifonova
I was the inly customer in the pharmacy today. Waited 10 minutes to be served and walked out at the end. That was after I?ve asked for help. The staff just carried on doing what they were.The worst pharmacy I?ve been to
December 2023 by Steve Smith
Busy!...but it was a Friday afternoon.Good queueing system,good staff.
November 2023 by Heather Toyne
Very little stock and completely inadequate staff numbers - waited 20 minutes to pay for paracetamol
October 2023 by Robyn Holah
Such a long queue, mixed with pharmacy/prescription queue. They could install a couple of self-checkouts so that customers can actually use the shop to go in and buy things. It would have been faster to drive up to Cribbs than wait in the queue. Shame.
October 2023 by John Murray
Fast courteous staff. Be sure to q in the main point. I have previously gone to prescription counter and queued but that's not correct
October 2023 by Fam Greenway
Awful. Feels like Boots has given up on this store and is just waiting for it to slowly wither away. Poorly stocked, and poor customer management. Shame :(
October 2023 by Andrew Connor
Slow.... painfully slowWeird layout and confusing queueing system.A very tired shop and poorly decorated etcBut generally just sooooo slow. Don't be in a rush.Regularly queue for 10 mins.
August 2023 by Aisling Coughlan
Swift and friendly service, even though very busy.I think they could do with more staff
August 2023 by Ian Woodward
Overworked staff results in curt service. Regularly long q and prescriptions failed to be prepared after days.
August 2023 by Bristolmedics reunion1988
A bit unsatisfactory. Very very slow today - all the staff seem to do is shuffle bits of paper and stare at the computer screen. Something very wrong with the processSecondly - pharmacy closed 1-2pm. Does nobody in Henleaze have a job? Is this not the likely busiest time?Sorry Boots- you are not doing the customers any great service at the moment
August 2023 by Mariam Mokhtar
Bad service long queue waiting for prescription as u have to que in same que as if u buy stuffStaff stand and chat too much and when u try to call there phone number nobody answersAnd we moved from day Lewis as they were bad and now boots is as bad as day Lewis especially when it comes to reordering prescription as they messed my mum's prescription up as she don't get all when she needs especially her insulinI mentioned to staff about answering the phone and her answer was can't answer it as nobody will get served what a joke
August 2023 by Andy Johnson
Woefully understaffed, been waiting for 40 minutes to pick up a prescription, queue was only 5 long when I started; this is not the first time
July 2023 by Karen Needs
Staff apathetic and borderline rude. No customer service whatsoever.
June 2023 by jeanne cox
Dreadful service, but was very buisy in there. Staff appeared overwhelmed. Hardly any stock on display. Won't be going there again!
June 2023 by Sarah Phillips
Appalling service. No regard for customer care whatsoever. Long wait in queue while staff chatted amongst themselves. Wouldn?t want to be elderly or infirm and dependent on this surgery for my meds !
