December 2023 by David Hocken
This is the nearest branch of my bank from rural Wiltshire.I was made very welcome and given detailed information presented clearly.They were even able to set up PhotoID for me!Delighted with the expertise and customer service.
July 2023 by Rob Parker
Great and informative service. I went in to add my wife to my account and was seen promptly, by an informative member of staff, who dealt with the task in less than 10 minutes. Great service.
June 2023 by aria yogini
utterly appalling customer service i have been a customer for 12 years and recently an idiot purchased something for me online and could not wait for it to arrive. It has taken four weeks for then to address the misunderstanding and in this time i have been starving. humiliating and degradingThen as if to add insult to injury, following leaving this review they shared my personal details with the police who have been calling to check 'if im ok!'what a joke. Avoid at all costs. totally unaware of the big picture . SLOW
June 2023 by Thomas Palmer
Appalling service, unapologetic, slow. I don't have twitter or Facebook so how can I contact you if my only options are Facebook or twitter. Appalling, amateur bank
April 2023 by ariayogini
utterly appalling customer service i have been a customer for 12 years and recently an idiot purchased something for me online and could not wait for it to arrive. It has taken four weeks for then to address the misunderstanding and in this time i have been starving. humiliating and degrading
April 2023 by atty cray
Only one person working on the till. An acknowledgment from one of the other staff would have been appreciated. I had limited time as it was my lunch break so I had to leave before being served.
February 2023 by Beverley Jones
I had an appointment on Friday 20 January with a Mrs Jane Simonds. It was a ?sorting out monies for my Dad?. My Dad had passed away last year, and it was coming up to the one year anniversary. Mrs Simonds talked me through everything that needed doing, took time with me, and was incredibly compassionate and showed so much empathy. So whilst doing her job that she?s employed to do, she also went above and beyond personally, listening and talking with me and giving me quality time (which was soooo needed). She made my experience heartwarming to be honest. Lovely to know there are still people out there who care about others and have time to listen. I think you?re brilliant. Thank you, you were lovely?
December 2022 by Michelle Sweet
Went into broadmead branch earlier, staff really friendly and helpful.
October 2022 by Jorawar Singh
very rude staff count money incorrect no apology head office hopeless not helpfull dont use this bank
September 2022 by Charlie Evans
Awful, on hold for over an hour to get the call ended 2 times
July 2022 by Richard Sidwick
Waste of time lost my card could not get through to cancel it on phone ..time to change banks .....really rubbish customer service! Avoid
July 2022 by Jordan James
Friendly staff, but useless. Doesn't apply just to this branch but to coop as a whole. Online banking - painfully slow in responding to questions and terrible interface. Don't get me started on the statements
May 2022 by theutdcorner
Was at Tesco at 9:30ish, my mum requested the ATM dispensed £20 but the money was taken off her account and not dispensed to her. I then go into Tesco to ask what to do, but they said they don't take responsibility for it so had to call Co-Op bank to help.We go into the fraud department on call and discuss the situation, hoping someome could help us as that money was crucial as my mum needed to get petrol to go to work the next morning. Person on the call said he couldn't help us and we needed to wait until the morning to call again.We were stranded there for about 20-30 minutes trying to get help, with no money left for the night and barely any food in.We needed help, and wasn't given it by Tesco or Co-Op bank. Not good enough.
May 2022 by Linda Bowen
Can never get through because of an hour waiting times , which is expensive. Cannot log in to online banking because i've forgotten password . I need you to stop wowcher taking out any more money from my account as i think it is a scam .
April 2022 by Hannah Whiteley
I find the customer service staff always friendly and helpful and they have shown some real kindness in the past. I like the fact they aren't like other banks and definitely my experience has been an ethical one. The app causes me issues but apart from that I am happy.
