November 2023 by Gregory Walker
Great experience. We will be back again.
October 2023 by Gift Esomonu
This is supposed to be Texas BBQGood service but pizza not looking niceAlso please tell them to use gloves while preparing the pizzas I felt irritated watching them use their bare hands in putting the toppings and making the
September 2023 by Matthew Foster
Can't call and order a pizza to be delivered 5 minutes walk away, told have to order through the app which tells me to call the store at payment. Absolute joke, staff no help on phone. Business 100% lost. Then app offer £15 cash back on food, which is a trap to sign up and give the £15 recurring monthly subscription.
August 2023 by nebil messoud
I dont understand jobsworths. So unaccommodating, couldn't put herbs on the pizza as a topping, really!!!! They do it everywhere else we have asked. The manager looked at me like I was crazy.Then he decided not to mention the in store deals, it wasn't until I was going to leave he mentioned it.Just bad people who don't care about making people happy or going the extra mile...These people will do the bare minimum to make their day easier forgetting they are being paid to be there.Like they are doing us a favour.Try anywheres else
June 2023 by Aaron MacDonald
Arrived at 2:30am shorty before closing. Server was very friendly considering they were about to close up. Got a collection deal with pepperoni and cheese, they were generous with the toppings. Thoroughly enjoyed and ate every last slice!! Great store, great employees.
June 2023 by Harry C
Can?t complain about these guys. Always deliver on time and make a beautiful vegan pizza. Great customer service too.
June 2023 by Emjbiddick
Wow. Wow. I don?t even know where to begin. This was the most lip smacking, ground shaking, impeccable scran me and my boyfriend have ever had. The garlic bread was perfect, the cheese pull made me weak at the knees. I?ve never felt so fulfilled just from garlic bread. I fell to my knees when I saw my pizza, it was gorgeous. I could?ve stared at it all day, the way the cheese melted onto the crust to create this golden brown halo, the way the toppings sat so perfectly. The double decadence crust made me tear up in joy. You people are not just pizza connoisseurs, you are artists. I love you all. Thankyou.
December 2022 by Ismaeel Ali
Worst customer service i have ever come across, workers will lie to just get you off the phone. Ordered a pizza and it took over an hour to come and when i rang after 45 minutes they told me drivers on the way and they would be with me any minute i waited for 30 more minutes then the pizza turnt up. It was stone cold due to the fact and the person making the pizzas is so inconsiderate the pizza was not even cut into slices. I called and the only thing they said is we are now shut so cannot help you. Avoid this branch.
October 2022 by hassan zoorani
One of the managers very rude! They charged me over and tried to explain but they wouldn?t listen what my issue is so I had to complain and get through long process to get my refund!
August 2022 by Rodrigo Vieira
On July 23rd i placed an oder via the app and it said it was delivered, but the driver never came or didn't bother to ring.I called the store to be put on hold for 5 minutes after I explain to the first person what happened and then a girl picks up and answer the phone as if I was a new customer, I explained to her the situation she said she would call the driver and then call me back, which she never did.I raised a complain within the app and got email exchange with the area manager they said I would get a refund withing 3 to 5 working days, I'm still waiting by the time I have wrote this review.Very disappointed with customer services from this store.
August 2022 by April Moroney
Did not recieve full order. Dips missing at cost of nearly £4. Not happy! Food was ok though
July 2022 by Mark Vandeburgt
Very poor, was kept waiting for a while, nobody came to you, when they did it was not in a polite manner very short and just wanted your money rather than your custom well that's how it came across, won't be using that one again. Was unclean and untidy no staff could be seen in the shop so God knows what they were doing.
July 2022 by Antony Moore
The service from Fishponds store is non existant. I do not understand how they can allow a phone to ring as long as they do, terrible. No one ever picks it up. Over an hour waiting for food to be delivered and when it takes that long it arrives cold! Avoid this store for delivery
July 2022 by Tariq Elmenstirly
Literally got the wrong pizzas after over 40 mins. Tried calling 4 times so far with no one answering. Tempted to order a pizza and shut the door on the delivery guy (who gave me a weird look as if he knew)Update: the customer service team has failed to resolve this after 4 days. Turns out their system doesn't accept email replies.I've managed to contact Dominos Fishponds directly. They've essentially called me a liar and said I should have contacted them the next. Interesting that he wouldn't even take my order number.
May 2022 by Verity de Winton
Epic pizza... extremely poor customer service.Ordered last night at 722pm. Waited until 810pm for them to arrive. One pizzas topping had literally fallen off into the box. I asked for a replacement. At 915 a replacement came... opened it with the driver - same again the topping was off the edge. 925pm finally my pizza arrived.This is the second time it has happened at this store. Last time I rang and the manager had a go at me when I politely asked how long for a replacement. When I asked her to not shout she told me to not tell her how to do her role.Really disappointed.
