March 2024 by mr e
I don't know why this place gets so much hate. In my 53 years, I very rarely needed a doctor. I moved to Bristol through work, 3 years ago & this year found I needed a doctor. I had an appointment with Dr Vicky Butler. I have to say, she is amazing. She has gone above & beyond to get me the tests & procedures I required. I can't fault East Trees Health Centre, so they get 5 stars from me.
March 2024 by Silvia
Walked to the surgery to be told I have to call to make an appointment. Next day waiting 45 minutes waiting on the line to make appointment and they hang up on me when I was 1st in the queue!!!
February 2024 by rosie southwell
Friendly and helpful reception team and clinicians
February 2024 by Andras Ocskai
Very slow, and annoying loud music in the waiting area.At the desk private conversation across the patient's head what makes hard to communicate.At the waiting room.the music is very loud and annoying.Why is there radio music there ata all? This should be a health centre. Should be calm and welcoming.That music is painful to listen when someone is ill.
February 2024 by maxine fearon
On the rare occasion you will see a sympathetic GP which is great but trying to see one is like gold dust, not sure why we pay into the system. Some receptionist do not have compassion and the gate keeping is ridiculous. I fell and injured myself but GP receptionist said I could not see GP and needed to go to A and E. Time to change GP surgery. Absolutely disgusting
December 2023 by Katie Chandler Clarke
So glad we changed to this GPs! Professional,friendly staff & clean building
November 2023 by Sorcha Hickey
I have had so many issues with this GP surgery. Nothing is ever straightforward. You get refused on the day appointments for medical issues if the telephone staff don't think it's necessary and that's if they even talk to you. Also god forbid you should mention you need a repeat prescription put through because as soon as you say that, they will do anything they can to refuse you an appointment for your medical issue. I have been cut off after being hold for a while before on several occasions. The pharmacy never put the prescription slips in your prescriptions and if you order you prescription, sometimes it just doesn't get done for whatever reason and you're without your medication until someone actually does their job. I have had issues with getting my prescriptions almost every single time I've gotten low and tried to get more. I take numerous mediactions and when I don't have them I become ill both physically and mentally and I've needed to make further appointments to deal with these problems and that's something that could have been avoided if i was given my prescription so you tell me who is wasting NHS time by appointments that could have been given to someone else IF THEY PUT YOUR PRESCRITONS THROUGH IN THE FIRST PLACE, I WOULDN'T NEED AN APPOINTMENT? If you can go elsewhere, I highly recommend it. The telephone staff will barter with you on the phone and go through your records and talk to you about things you should really be discussing with your GP and avoid giving you an appointment at all costs, they argue with you to the point that you might get frustrated and lash out and then they can end the call but they antagonise until it gets to this point..? Also there text alerts for when your prescription actually arrives through, don't work and I have been given the wrong prescription a couple of times - I order one of my prescriptions and they give me a different one of my prescriptions. I can honestly say hand on heart. I have never in all my life come across such an incompetent surgery. Most of the receptionists are unhelpful and rude. The appointments run out so fast and that's strange considering they don't like giving them?. It honestly baffles me how they have any patients at all. Something needs to change.I would like to say though, on the 2 occasions (in the 5 months I've been with east trees) I have actually managed to see a GP, they have been amazing.
October 2023 by Lisa Benjamin
It really is not a good centre if you have any other options you can get to go there instead. They are clearly understaffed and over subscribed. They don?t call back when they say they will or honour 111 call backs. The reception team sound numbed out to your situation, probably burnt out, and you cannot get an appointment for love more money and when you do get one they are often cancelled last minute. It should be in special measures as it?s not functioning as a centre and is in desperate need of support.
October 2023 by Smoke Tree
Imagine Waiting 50 mins to be connected, line is clear as can be listening to the music on hold, Get connected for someone to say hello, then hang up.. funny thing is this is the usual at most doctors, makes you think this is just the normal Behaviour of most receptionist, Cant Be bothered to actually do the job, and help people. Imagine these are the same people telling you to keep up to date with Your Vaxcines, Because they care... goes to show that is not the Case.. You could call back, as you know someone has waited nearly an hour to get through, Employ another receptionist, there are many solutions but im not sure they care to much for solutions that help The Community.. a guilty conscience at the end of the day when you see god. Will be your Judgement.
October 2023 by Colin Andrew Ball
My name is Colin and living and happy where I am living in Bristol and love the EastTree medical certre all ways very helpful and allways Good manners and helpful and rate this Certre a 5 ***** Colin Ball D.O.B.10/11/1957
October 2023 by Frankie Lawson
I went with a friend. Have heard it's a very good doctors and you don't have to wait weeks for an appointment.
October 2023 by Mary Melody
The staff are brilliant and fantastic, couldn't meet nicer people, caring and understandable, and to get your answers, thank you for your service for looking after me
October 2023 by Lynn James
1st time visiting this health centre. Receptionist's very slow but otherwise ok
October 2023 by Brian Chapman
Easy to book,, no time to wait, name called after arriving on time
September 2023 by James Ndungu
These my gp so i might be baised but the have sorted me out any time ive needed them. Its a busy practice but will sort your medical needs. The boast a pharmacy next door and weekend appointments.
