March 2024 by K A
Such good customer service from Sean today that I was almost taken aback. The friendliest experience and most fun I've had shopping for wifi. Thank you
February 2024 by Ann Farthing
Very helpful and patient staff
February 2024 by kim watson-clarke
Great staff great service
December 2023 by Peter Hamblysmith
Very helpful and able to sort out the consequences of our lost mobile in about 45 minutes.......I had feared it might take weeks!
December 2023 by joseph samuel
Older/ less tech savvy people beware?This branch mis-sold a sim only contract to my mother in law that she didn?t need, doubling her monthly phone bill, she later questioned it was just told to wait until the contract date starts. Staff clearly only care about hitting sales targets/commission rather than giving ethical advice.AVOID
November 2023 by Ruby Hylton
Went in to collect a phone ordered by a parent and was unaware that the account holder had to be present in store to collect it. one of the workers (i assume he was the manager) was incredibly unhelpful and offered no solutions, and instead was just making sarcastic comments. i don?t live at home and had no way of getting the account holder to be with me to collect it, and the manager wasn?t even willing to try and find a way to get a phone at a different location for the account holder to collect. very unhelpful and rude.
October 2023 by Trudy Barnum
Nice store. Did not make any purchases, but they were very helpful concerning questions I had about a phone I'd purchased elsewhere. I will definitely return here.
August 2023 by Anthony Koupparis
Just been in to upgrade our business account - lovely customer service - well done Hayley
July 2023 by Carlos Herrera
They don?t help to resolve the issues of their customers
June 2023 by Awaleh Ali
Poor cx srv
April 2023 by LISA NASH
I wasn't quite so lucky as these people leaving great reviews!Went in today waited and waited and waited at the help desk .Two advisors dealing with customers .Both didn't even acknowledge me,even to say be with you soon or could you come back as we are busy .Very rude.
March 2023 by Michal Dychus
Absolutely awful, I went into the store a couple of days ago to cancel my direct debit on a SIM card. The person that I was dealing with said that I was within the 14-day cooling off period and that I wasn?t going to be charged, and that they will put the ?card out the back? to cancel it. I have just been billed for the direct debit! The treatment and customer service you get in this store is absolutely dreadful. I demand a call about this situation, you have my details, or else I will be in touch soon.
March 2023 by Michael Dychus
There is a very rude member of staff, my guessing is that he is the store manager.He made me feel very uncomfortable and tried to question me and seemed quite angry at the fact that I came into the store, within my full right, to cancel my sim before the 14-day cool off period was over.In addition, I am 18-years of age, and on the day that I have taken out the SIM-card, they have put content locks that made it impossible to use the key apps that I use to communicate, which are Snapchat, WhatsApp and Facebook.This is still in operation even though I have taken the old sim out, and put my old one in, and I was unable to contact my friends and family for over a week.I am hoping to get this issue sorted as I pay over £60 per month for my phone contract, and don?t expect to have any restrictions on the apps I can use whilst being on data roaming.Don?t recommend.
February 2023 by Val Swift
Eleanor was outstanding and so patient dealing with us,(a couple of dinosaurs when it comes to technology) she was great
December 2022 by Susie
The member of staff that served us was incredibly friendly and kind. I enjoyed our conversation and his customer service skills were excellent. Lovely little shop with a great location just on the opening of the shopping centre. Wheel chair friendly access into shop, toilets very close within Sainsbury's in the shopping centre and car park is located on the top levels of the shopping centre.
