March 2024 by Cat a lot Cat
I have always shopped at Ernest Jones for many years. Sarah has always been very knowledgeable and helpful. I wouldn?t go anywhere else and I have recommended lots of friends over the years to the branch.
March 2024 by Jeanette Cook
Highly recommend Ernest Jones Cribbs Causeway. Sarah F and team were incredibly helpful and supportive making choices on pieces of jewellery for myself and my daughter.
March 2024 by natasha paterson
Sarah Filby is amazing, so knowledgeable and helpful. Goes above and beyond always. She is an asset to the company
March 2024 by someone
A few yers ago I nearly lost the diamond from my diamond ring, luckily I found it in the vacuum cleaner bin. Now all of the sudden my ear ring snapped and lost a piece of it, which was white gold and aqua marine stone. It has sentimental value to me, as it was a gift from my husband when I had our son. Now I?m waiting for their call in about two weeks time to see how much it will cost to repair it.I definitely not going back to them. Very disappointed.When I said that to the lady, the only thing she said was the typical: ?I?m so sorry that happened to you?.
March 2024 by Barrie S
Nice amount of Jewellery. Staff don't pressure you if you are saying that you are just looking.
February 2024 by jeff ?Fatty Rides Bikes? pearce
Myself and my wife recently bought 2 watches from this store. We were treated like paying customers by the staff and had a great experience. Would buy from them again, this shop not just Ernest Jones. Thoroughly recommend
February 2024 by robert price
Excellent nice friendly staff
February 2024 by Paula Gregory
Absolutely excellent service . Louis was amazing the service he provided was outstanding.Thank you .
February 2024 by Charlotte
Rex was very professional, polite and very helpful
February 2024 by Hannah Jacklin
Solid gold 'huggie' style hoops, that were bought for me as a birthday present broke. The piece that goes through your ear just came away in my hand one day. No bending, nothing damage it, just fell away in my hand when I opened them to put them on. Back in Dec, Leah and her female supervisor were very helpful in saying a repair could be done considering the same hoops were not available (incidentally one review for them online while looking on the store ipad - since gone - said the same thing had happened to theirs.). Scroll to Jan and was told over the phone by a gent that repair wasn't possible as there was nothing wrong with the materials, implying it was an issue down to me forcing them in some way. He was quite dismissive of what I told him of the review saying the exact same thing. Came in to store and got our money back as wasn't convinced of quality of anything else there for exchange. Went and bought a much better quality pair in another jewellers in Cribbs that were cheaper and were sent to my house within 16hrs (the ct gold I wanted wasn?t in store -orderes 8pm, came late morning) along with an insurance policy should they break. Thank you to Leah who opened my enquiry with only a bank statement as POP as the Cabot store they were bought from months before has since closed, but Ernest Jones in general is losing it's reputation as a quality jewellers and are not keeping their franchises due to over eager giving of 20% discount to everyone. The brands hate it. Head to Goldsmiths instead.
February 2024 by James G
Thank you so much to all at the Cabot Circus branch, and also Certina.There was an issue with a watch I bought, which was for a special occasion - 25 years with my employer.Everything sorted, and they managed to make it a good experience. Very much appreciated :)
January 2024 by T H
Came in this evening to exchange an engagement ring with my partner for a smaller size.When I explained the situation that we would like to exchange the item for a different size it was met with a long silence as if we were inconveniencing the supervisor.The supervisor went on to ask a few details and really put emphasis on the fact that we had already changed the first ring for another size prior to our visit this evening, and how wrong we were.She also stated clearly so my partner could hear exactly how much the ring cost, the fact that I had received a 20% discount (mentioned twice) and the fact that the ring was definitely under £1,500.00. I found this extremely rude and unprofessional and very inconsiderate.This was a special purchase for the one I love and have asked to marry me. Such a shame to be served by this person.Won?t be shopping here again.
January 2024 by Ian Formula One Oracle
I didn't visit the store but phoned about a product I ended up buying. I spoke with Leah who was more than helpful and professional. Thankyou Leah for your kindness and patience.
December 2023 by Sian Farquhar-Rowlands
Brilliant service. Popped in today with an issue with an item bought online and the team were fantastic. I was looked after by a young gentleman who was very polite, professional and helped me. Within minutes I was heading home with my issues resolved and very happy. Thank you. Great customer service and satisfied with my lovely bangle.
December 2023 by Ashley Moore
Friendly staff clean shop and no waiting