August 2019 by nick henley
Unfortunately this bank is rubbish
June 2019 by Martha May
I had just had an awful experience in the ashford branch when the bank had closed my account. I had just moved back to England from Canada so I didn’t know they had closed it. They told me there was nothing they could do and sent me away. Then I came to this branch and Kirsten sat down with me and she spent so long working out the situation! She sorted it out for me! Honestly even if there was nothing she could do I still would have been satisfied knowing she did everything in her power to help me! If you have any issues walk in and ask for Kirsten...she’s amazing!!
June 2019 by Ian Moore
Very friendly and professional, seen William Churchfield today , very pleasant and helpful man , thank you
June 2019 by Michael Sawyer
Long queues, difficult to get an appointment
June 2018 by Bryony Hayes
Went in to change the address on my account, joined the queue and was nearly at the front when I was taken out of the queue being told "I can sort that for you over here, no problem". Which led me to believe it would be done there and then.
Except I was then put on a waiting list. With only 1 other person ahead of me, so supposedly quicker.
Then I watched the main queue churn through people pretty quickly while I sat and waited.
Eventually, the queue disappeared completely, so I went to the counter and was served by the woman who'd put me on the other waiting list.
She checked my address, only to find that it had already been done automatically when I previously changed my details with Lloyds (which I hadn't realised would happen).
Despite my surprise at the already changed address she threw her arms in the air and said "What where you even waiting for" in a really annoyed tone.
I realise that because of my error I unnecessarily took up their time.
But if she'd left me in the main queue to start with it would've been 2mins instead of 20.
Either way, there was really no need to be that rude.
June 2018 by Daniel Ford
Never any answer from the branch phone and the call centre were not helpful
May 2018 by Vahid Rahmani
I have 2 week for 50 note, ridiculous
February 2017 by Ashley Williams
Like any other bank
October 2016 by Neil N
Happy with the service. No long waits.