January 2024 by daniel wilbur
Always have what I need.Always helpful and to the point.
November 2023 by Julian Davies
The best ??Forget the rest!Been coming for 20 years, been to others and wept. Knowledgable and friendly service. A pleasure to deal with?.
March 2023 by matparry
Great customer service. Branch called to arrange delivery, driver called before delivering, took back items from previous order and refund made. Efficient and no fuss.
May 2022 by Steve
Good service they cover all your building needs been using them for over 20 years can be a little expensive but worth chatting with them maybe they can get price down for you
July 2021 by Fernando Hidalgo
A bit more for traders than for DIYs but still friendly with the latest. Indeed the staff here is very friendly and helpful, more than in the usual DIY big chain.Prices are similar to others. Stocks are good. I usually buy wood here. They told me another Kellaway is better for wood but this is the closest to home and usually they have what I need.
June 2021 by natz mummy
I had a delivery just over a week ago by someone called Scott, from the time he pulled up he had a smile on his face, so cheerful for so early - very polite, conversated and was so genuinely lovely!!! Dropped off our materials neatly so to be safe and not to annoy the neighbours. My son and I watched the whole process with him using the machinery to offload when we should of been gone somewhere but it was because he was so lovely my baby enjoyed waving and watching. Very professional but the customer service was what won me - we need more people like Scott
March 2021 by Perry Evans
Not sure how they treet customers but as a delivery driver they're terrible. Slow to get in, (over an hour and 10) Then ft guy goes for a break and I'm sat there for 40 minutes before anyone touches me. Over 2 and a half hours in total getting tipped. Site is a mess and h&s is seriously lacking.
March 2021 by Mark Hannam
I turned up without a time slot/booking this morning which I was unaware of. A young lad on forklift squeezed me in and was very polite and friendly and got very quick service. 5 for me.
March 2021 by Martin Walsh
Never been so insulted in all my life! Last week I Turned up outside the gate without a booking which I understand during the circumstances but I had no idea about the rules, but a man guarding the gate was absolutely so rude and insulting to me! He was literally raising his voice like I?ve done something so bad. I will never be coming here again.
March 2021 by Dariusz Kardas
The worst place for delivery ever! No one was interested about 5 palettes they ordered and booked for 8:30. I did left side at 11:30 WITH THOSE 5 PALLETS on me! Lad on fork truck wasn?t helpful at all was rude and blamed me he need to do little more work as usual and kept me outside for 3 hours!
January 2021 by michael tiffoney
First time at this branch and u must say the greeting from the staff and helpfulness was second to none.
September 2019 by David John-sawyer
Very nice and helpful staff here, good prices, free coffee! but the whole place needs a refurbishment.
March 2019 by Dolman Eff
Use a local supplier I thought. Never again! Breathtakingly expensive! I thought B & Q took liberties! As a professional tradesman, Iâ??d never use this mob again!!!
March 2019 by Wayne Williams
Had a very bad experience truth be told, rang them up and they was very rude on the phone acting like I didnâ??t know what I was talking about, I asked if they sell a certain size of timber and they said they didnâ??t and I came down there and it was there after ringing the Kellaway avenue building and they telling me they had it, when arriving in the building a man was incredibly rude, assuming he had better things to do than doing HIS JOB, another thing I could of took my 4 year old son swimming there it was so awful the conditions compared to travis Perkins it made travis look like Buckingham palace, everything there is old and rusty and it looks like the place is about to collapse any minute, itâ??s like being in a foreign country with no health and safety I would never be going back be using Bradfordâ??s or travis from now on STAT WELL AWAY
October 2018 by Sophi N
There had been some miscommunication about the delivery of my order. However, this was quickly remedied by the staff at Lockleaze and I was kept up to date by telephone. Upon delivery, the driver was friendly and professional.
