August 2023 by Paul Valdes
Good service throughout. This was actually the second time within a few weeks we used he branch (tyre problems last time, exhaust this time). Both times we were able to book in our car rapidly, everyone was very friendly and car was sorted very straightforwardly.
July 2023 by Brand Davidson
Very happy with the tyres and price. The fitting experience could have been better. It took an hour to fit two tyres , even with a pre-booked appointment time. The job was given to who appeared to be a very new member of staff who understandably had some need for direction and reassurance that he was getting things right. The person who appeared to be his line manager (the one shouting the odds at staff, answering the phone and agreeing staff cigarette break times) was openly unhelpful, critical and belittling towards him and kept saying he should know how to fit two tyres as he?d already had 21 hours of training before he started at the branch. The tyres were fitted well in the end but the experience of listening to a manager manage staff badly was uncomfortable and unnecessary.
July 2023 by Yvette
When a member of staff accidentally fitted a faulty tyre (mistakes happen, and the fault was not an easy spot), this Kwik Fit showed incredible professionalism and were quick to rectify the mistake - checking all my tyres thoroughly and offering a reimbursement on both the faulty tyre and the replacement I had to buy while miles away from home. Super impressed with the customer service ! Thanks guys
July 2023 by Catherine Wright Davies
0/5 Having been to fishponds closed at 15h30, Bristol too many bookings before closing (fair enough, plus the chap was incredibly apologetic so have a good review) and this one already closed at 15h45 even though signs say 17h and staff waiting for a customer to arrive before they went home, they still wouldn't check a wheel balance as they'd turned machines off. Explained it was emergency as it had just started shaking on the motorway and we were trying to get to South Wales. No joy just refused. If kwikfit closes any time from 15h then amend your Google and website profiles. Slow drive to south wales and hoping we find an open garage on Sunday! Not impressedPost edit: full feedback given in website as requested and Carmarthen kwikfit got 5* review.
July 2023 by Ed Kingston
Needed a punctured repair and even though Ben was rushed off his feet with staff absences, he managed to get me back on the road in no time. Many thanks Ben, great service and will definietly be back when needed.
June 2023 by Liz Hare
Immediate service, kept informed. problem fixedBen sorted it !Also, there was an elderly gentleman in the waiting room and the team at Whiteladies were so helpful to him. He was pleased and commented "you've even turned the car round making it easier for me to drive out of the garage" The team really went the extra mile for him. It was good to see.
June 2023 by Sarah-Jayne Blandford
Professional and quick tyre replacement considering short staffed. Ben supervisor reassured me they will get it done quickly but made aware of staff shortage was very polite.
June 2023 by RE Harrison
I popped in for two new tyres and Lewis was very helpful and polite. He explained the options and prices clearly. The work was done efficiently and I was booked in quickly for another issue. Very happy with the great service- thank you!
June 2023 by Rebekah
Booked to have two rear tyres swapped online. When I arrived 10 minutes early, Ben set to work straight away and also checked tyre pressure on my front tyres and topped up accordingly. Also fixed my wheel plates back on with cable ties without me having to ask. Easy!
June 2023 by Jack Thackray
Excellent service from the manager Ben, very helpful and really quick work. Will definitely be using again. Would recommend.
May 2023 by Ed Bartlett
Can you not give minus stars?Never, ever, ever go here. Ever. You will wish you'd heeded my review. With the recent hot weather and a 17 month old child, I booked to have my air con regassed on a Saturday morning, which meant sacrificing very rare 'free' time. When I got there I was told they had an issue with the machine and I'd have to come back next week. No call, no email, no real apology or understanding of why I might be annoyed.Twitter customer services replied pretty quickly but the online one they directed me to still hasn't replied days later. I have now returned to get the job completed and guess what...it's not been done. They clearly did not even test it before I collected it. It's still blowing warm. I should have tested it more myself on collection but I was running late for a work call and couldn't have sorted it anyway. Ok, give them a call eh? Except they NEVER answer the phone.I will never, ever give this sham company another penny of my business, ever. And I suggest you do the same. And no, customer services, there's nothing you can do to make it better.
May 2023 by James Askari
I am not happy with charge and services,i was waiting for 1 hour and again another 45 min as they ignored my car, second I drive up to Manchester and they haven't changed my valves and I got punctured ,I am planning to claiming back from Kwik fit, the fee of the AA for towing my car to garage!!
April 2023 by Gillian Costello
Had to call in bank holiday Monday before a 3 hour trip back & they were really reassuring that all was good with tyre thank you very much
April 2023 by JUJ .S
I can't recommend this place enough, they were courteous and professional as well as very transparent with their services. I visited on Sunday 5th March and although they were understaffed the gentleman still managed to to fit me in the schedule. He absolutely saved me a world.of pain and I am grateful for his efforts.
April 2023 by Nadeem Ahmed
I was booked in due to a slow tyre puncture at 10:30am on Friday 31st March 2023. As I got there the fitter told me to leave the vehicle with them and return in an hour. As I returned they didn?t acknowledge me I waited for a further 45 minutes, until I asked what was going on? I was told they?re too busy, they can?t fix the tyre as it is a run flat. They said they will order one costing £375.00 and should get it delivered by 4pm I could either wait or return.I went straight to a local tyre company White House Tyres and one of their staff (Mark) straight away took the tyre off, repaired the puncture for only £22.98. I was in and out within 20 minutes.Don?t waste your time with this company, go to a local company like White House Tyres who are straightforward, save time and money.
