April 2018 by Tom Lin
Wouldn't let me open an account because my proof of address was 'wrong'. Opened my mate's account even though we had the exact same letter written by the same person since we live together. Then they made me change the letter a few times, before they decided to tell me that this letter is completely invalid. So how does it work? We both had 'invalid' proofs and one can open an account one can't?
Made no sense, doesn't seem like they treat everyone fairly.
April 2018 by Denis Mullan
Terrible service this afternoon, 30 April 3.10pm. Queued for 20 minutes before being served. There were 10 people queuing behind me by then and some had come and gone.
Only one cashier was serving, the other was doing admin. When I mentioned the slowness to the supervisor, she said that the one cashier was in the toilet, yet when she reappeared she had two cups of tea and went back to doing the admin.
Surely month ends will always be busier and should be staffed accordingly. Could the supervisor not have helped out?
Next thing we will hear is that the branch will be closing due to the growth of internet banking. If only one could pay in cheques over the internet.
April 2018 by Lizzie Baldwin
Rubbish customer service /never enough staff/staff seem to be running around behind & not organised - with insufficient change this morning -
a few weeds removed on the entrance/door way to your building would show a little care! TRY HARDER with everything.
March 2018 by Maristarnl Alom
I have been waiting in a queue for about 30 min or maybe more, there were 2 useless ladies at the front desk ! After this experience I might change to another bank !!