February 2023 by Matt Stephens
I had very efficient and friendly service from the lovely Tracy. She made light of a tricky matter. Thanks Tracy.Matt Stephens, Knowle
October 2022 by KMW1547
Great friendly place and great for all your banking needs
August 2022 by Steven Burns
Excellent professional staff and very helpful
July 2022 by Sean Geoghegan
My wife went into Knowle branch on Saturday morning and was treated terribly. We usually go into Cabot but needed to use this bank as it's local. It was a glorious day and we were on our way to choose tiles for our home extension. Never again will we attend this branch. My wife has banked with Lloyds since 1980s it's her first and only bank. I dropped her off outside, parked the car, when I came Anita was still waiting at the desk. The cashier was in another world, staring gormless at her screen, I said hello, she never looked either of us in the eye or smiled. Wouldn't explain what was going on. My wife and I were married two years ago and her name changed. Passport office is slow in providing new ID with her married name in. My wife Anita offers additional bank related documents to provide proof she is who she says she is. There is even a note on the computer confirming the name change. We have also had cash withdrawals from the Cabot branch once a week which is in the system under her new married name (updated on the bank system). Cashier looks at maiden name on passport, gets up, walks away without explanation, across the branch floor where she talks to the acting manager. They stare at my wife from distance. The manager doesn't look at the internal computer system, doesn't come over to help, but takes the word of the idiot cashier, who returns to the desk to refuse us a withdrawal. On the way out, my wife is very upset, I approach the Manager who acts as if she's seen nothing. Her face as my wife explains the situation is one of distrust. Doesn't invite us into a side room to intervene or explain. But stands there. Clearly backs up the idiot cashier. Then she interrupts and openly asks my wife what she intends to do with the cash anyway. My wife tells her it's none of her business. She's very upset now. Our morning is ruined. We return home. Find additional proof, go back to the Cabot branch in town which is heaving with people but where Joe the manager apologises and quickly facilitates the cash withdrawal. Without need of proof - as the system indicates name change. I'm waiting outside the branch with our dog when he escorts my wife outside. He shakes my hand and apologises for the appalling customer experience in Knowle. What an incredibly guy. Do Lloyds place their brightest staff in central branches? Place the not to smart, the rude, indifferent staff in outer branches like Wells Road in Knowle? Never ever will my wife go in there again. I'd like to just to give them a piece of my mind.
May 2022 by Al
0.01% interest. So they can take my cash, and invest heavily in to fossil fuels killing the planet while sponging off other peoples work. Great. Gotta love banksLloyds are the 5th largest investor in fossil fuels in the UK.
November 2021 by Alex
0.01% interest. So they can take my cash, and invest heavily in to fossil fuels killing the planet while sponging off other peoples work. Great. Gotta love banksLloyds are the 5th largest investor in fossil fuels in the UK.
October 2021 by Andrew Harris
This is my business bank and has always given me excellent service. The staff are warm, knowledgeable and efficient. An excellent branch.
September 2021 by Tony Jefferies
Been a customer for over 30 years my branch has very friendly and helpful staff and the online app is amazing
September 2020 by Richard Sergeant
It?s OK. If you don?t need desk service it?s easy, if you need to speak with someone there?s the standard queue.
July 2020 by Ryan Morris
Always very helpful and friendly. Exceptional customer service.
July 2020 by imran rahman
Alway no one on cashier till worst one branch
April 2019 by praveen K Somasundaram
only one person in the till and need to stand in the queue for more then 30 mins. Very slow in attending the customer and very disappointed. Having business account in Lloyd planning to change it soon.
August 2018 by Kaltre Fenrir
I go here quite often, I never have to wait long, they have very fast service. I find they have very good employees and all their machines work perfectly so you'll never wait long for withdrawals.
October 2017 by Rochelle Sooserious
Service is poor.. So slow in here one person on till at 4pm been stood in the queue 15 minutes and only one person has been served... Useless bank also lost my card and can only draw out 50 a day
June 2017 by Robert Skuse
Good bank. Great protection cover as phone and insurance 7.99 a month
