September 2023 by Billy-George Price-Sprackland
Visited OpticalExpress in Bristol today to explore the possibility of laser eye surgery. The consultation went fine, but I was quite disappointed by the predatory approach towards contact lenses and fake thank you cards, some of which had no writing. The eye test, on the other hand, was okay. I should note that I wasn't a suitable candidate for laser eye surgery, seeing the cards left a negative impression on me during the consultation. My suggestion is to be more honest with your promotional materials and less predatory in your approach.
July 2023 by Paul Bresnan
Had my consultation yesterday prior to Len?s replacement surgery.Laura was brilliant. Whilst extremely professional with a clear passion for her job she was fun too and very chatty. Jack again very professional and gave me all the information i needed allowing me to be happy to book there and then for replacement surgery.
July 2023 by Annie Chan
Excellent results 24 hours post procedure.Discharge process was too rushed & not the specified 2-3 hours for people travelling solo.
June 2023 by Carl Roberts
The original appointment went as expected and surgery was quick and painless. The checks were 1 day, 1 Wk, 1 month, 3 months. On each occasion I informed the surgery that my focus wasn?t correct. It wasn?t until the 5 month that they agreed. I?ve now waited months, with last minute cancelled appointments with only limited availability of people to see me. It?s very difficult to get in touch with the surgery and they don?t keep their promises when they say they will ring you back or keep you updated. I had the original operation in Oct and now in Jun I wait for top up surgery. At a cost of £6.5k I feel like I?ve paid for a Porsche and been given a Seat. I will wait and see if this solves this issue but I?m not confident that it will. The money has gone so there isn?t much more I can do other than role the dice and see what happens. It didn?t give me what they promised, well not yet anyway but don?t be swayed by the hype. Give careful consideration before having this done.
June 2023 by nicola ayriss
Lens Replacement Surgery - 04/06/2023Firstly, I have to say that the surgeon, nursing staff and all other staff I encountered for my surgery were absolutely brilliant and I have no criticism of them. However, such a shame to have the experience ruined by hours and hours of waiting. We were kept waiting on the day to meet the surgeon, but after apologies were told 'don't worry, it will be a very slick process on the day'. Unfortunately, on the day we were keep waiting from 12 midday until 8 o'clock in the evening for a process which was supposed to have taken 4 hours. Aside from being told at 4:30 pm that there was a delay this was the only update we had. Very poor communication and very disappointing, especially when you are sat there awaiting surgery. Finishing on a positive, the end result of surgery is excellent and the world is definitely a brighter place.
June 2023 by victoria Thomas
Had replacement lenses in 2020.Already my left eye has clouded over basically no vision.Spoke with the manager at Bristol who said I needed a consultation £100.Laser surgery £350 approximately.I've just pain nearly £8000. For initial treatment.They only give a year cover . During this time you experience hallowing I rang a number of times regarding this but was never reviewed for it.But I guess it was the start of my eye clouding over.A year guarantee is not enough time.So be very careful on your decision to have eye surgery.
June 2023 by Ruth Lewis
An awful experience when having lens replacement (4.6.23) Appointment was at -on but didn?t have op until 8:30pm. Issue with awaiting sanitisation. These things happen but was not told either by staff why there was a delay. No refreshments provided until I went through to another waiting room at 7pm.This is unacceptable when you?re paying thousands of pounds
April 2023 by Age MacKenzie
Just fabulous from first point of contact through to discharge. Anxiety, apprehension and finally through to acceptance of the process which throughout exceeded visual expectations and ultimately manifested in better thatn 20:20 vision. I was a person not a number and felt the love. Just incredible experience and outcome. Without doubt the best ?unaffordable? money I have ever spent. Seeing life quite literally through new eyes. Special mention for Imari in Bristol.
January 2023 by Sarah Emily Oades
Took really exceptionally good care of my mum, very reassuring and the optometrist called several times chasing how mum felt , when her follow up was. Talked mum down when she was agitated or nervous - honestly just really great service & so caring. She?s a credit to them & mum was a lot calmer & was touched that she called twice to check in. Slesha was the optometrists name. THANK YOU so much for remembering the person behind the people you see. Just great stuff & great team!
October 2022 by Neil Ingram 124
Cardiff cancelled on me twice on the day I was to have my consultation siting the person that needs to do it was in the swansea branch so rearranged to go to Bristol as they have more people there, or so I was told. Left 2 hours before appointment, got stuck in traffic, called them and told them. I arrived a few minutes late and they refused to see me. After driving 2 hours to get there?? Then asked if I wanted to rearrange for another date. I said I think you?ve wasted enough of my time. This company is literally an absolute waste of time. Bye bye.
June 2022 by Lamia Sanzana
I had a consultation appointment for laser surgery. The overall experience was great. All the staff were really friendly and helpful. The only reason I gave 2 stars is because they didn?t notify me to have an accompanying person on my way home. In the end part of the consultation eye muscle relaxant is given which the doctor mentioned would change my vision to some extent and it varies between person to person. For me it had a huge effect. Which is why I wasn?t ultimately qualified for the surgery. I feel like they really shouldn?t let patients in such cases go home on their own. Since it was the last part of the eye test, the drops took a bit of a time to fully kick in. So, when I was exiting the building my vision was a little blurred and I was actually on my way to London from Bristol. I nearly lost my vision in the midway. It was extremely risky at that point. Luckily by the time the train reached London I had my extreme blurry vision back again and was somehow able to just get down on the platform and seat in a space. I was able to call my husband (luckily he was the person I spoke last on my phone) and I waited there for several hours and he finally came to pick me up from there.They should definitely ask the patients not to leave the hospital alone who have similar visions to mine. A serious accident could?ve happened on the road. I really hope they will make sure that the patients are able to go out on their own from next time as it took nearly 24 hours to get my normal vision back.
May 2022 by Katie Owen
Staff here are great and reassuring when having lasik. I was pretty anxious but the team made me feel relaxed. My nurses were so lovely and the lady who spoke about after care was so caring and kind.
April 2022 by Kim Saunders
im kim and I'm 58 1 month go i had cataract surgery. because i would had wait 3 years with nhs i couldn't see much so i went to see optical express in Cardiff and they told that I can have the surgery had it done in bristol I would like to thank the cardiff branch and the bristol branch for everything they did for me I would highly recommend
March 2022 by Denise Gillman
I had lens replacement surgery last week and I can honestly say the team are amazing. Front desk through to surgical team. Every single person treated me with kindness, were informative, professional and I really couldn't praise everyone highly enough. The standard of care, professionalism and skill set of the health care team exceeded all my expectations. A special mention to the nurse who held my hand during the first procedure. The aftercare is also outstanding as is my vision! Thankyou everyone x
March 2022 by Ashley Wood
The team in both Bristol and Cardiff are without fault! The operation is, by its very nature, worrying. However, the whole team were extremely caring and the procedure took place simply and quickly. The aftercare at Cardiff is, if anything, even better. Eyes at more that 20/20 the morning after and continued to heal well. I had light sensitivity after about a week but the team in Cardiff were on hand to make sure everything was in order. After a month, I don?t even know that anything was done. Eyes perfect, no issues, vision excellent. I would recommend the team and the procedure without hesitation.
