March 2024 by Mel Gnuoy
Food arrived very cold, the pizza was pretty hard and chewy as well as not really having any marinara on it, staff told me I?d definitely get a refund and when they didn?t refund me and I called back, they blamed it on management and then told me the food wasn?t that bad and it wasn?t that deep. Complete waste of money.
February 2024 by Jim Fennel
Pizzas are often stone cold by the time they arrive, because for some reason it often takes 60-90 minutes between coming out of the oven and leaving the shop. Sides are often missing. Delivery drivers seem to think they can just park somewhere in the neighbourhood and then phone and expect you to wander around the street searching for them.When the pizza does arrive in a decent time it's great, but that seems to be an increasingly rare occurrence.
December 2023 by Sarah Silvester
Ordered a pizza a month ago it arrived stone cold and with no base sauce on. Just bread and cheese. Called up and they said they would process a refund. It?s been a month now and no refund has been received. Every time I call up the staff are very rude and there?s never a manager in to talk to. They always say they will get a manager to call me back but the manager never calls back. Still waiting on my £40 refund
December 2023 by Oscar Allaway
Very good service and quick
December 2023 by Chris Helingoe
Waited for 2.5 hours for delivery. Didn't come. When I rang every time they said it was 10mins away.
November 2023 by Graham Soar
Pizza was cold when it arrived 1 hour 20 minutes after I ordered it. If the Papa John?s app is to be believed, it was out of the oven a full hour before it was delivered. The journey from the store to my house is around 7 minutes, but according to the Papa John?s app, it was 30 minutes in transit. Not great. The pizza tasted OK once I?d reheated it, but I hadn?t planned on ordering cold pizza.
October 2023 by Rameez M Sydeek
Coming from India, I was not a huge fan of thick crust pizzas but Papa John's surprised me. Their pizzas were extremely delicious and mouthwatering. We ordered 2 pizzas with half-half different toppings and they were good.We went there thinking we could eat from there but unfortunately only takeout was available. But still, it's a must visit pizza place.
October 2023 by Azad Ghuman
I placed an order with Papa Johns Cheltenham Road at 18:10. There were no updates so I called at 18:48 and they advised they will be on the way. At 19:07 (an hour after we ordered) we received a call to ask for directions, we explained clearly the options and suggested looking up the postcode. We even offered to meet at an alternative place if was struggling to find us, he did not deliver until: 19:28 still after much confusion from the driver and us waiting on a main road for over 20 minutes.This was an unacceptable time to wait and completely unprofessional given that we have never had issues with previous orders in the past being delivered to our address, so we couldn?t understand why it was so difficult.Our food was cold when it arrived and it was really disappointing. What made the matter WORSE was that we ordered a garden party and a veg feast, they put MEAT on our pizza, we are pure vegetarian and this was shockingI called the branch and they said ?we will try to send you a pizza? ?we will try to give you a refund?- this is not good enough. It?s been nearly 2 hours since we ordered and this has been a complete mess.
August 2023 by Edward F. Jamieson
This Papa John's is awful. Lets the franchise down with it's greasy food that made me unwell afterwards. Would avoid given PJs is now a luxury at top end pizza/takeout prices. Staff also dismissive/unhelpful.
August 2023 by KUNAL AMRIK SINGH
I order pizza but it not well cooked, they said they will send another but when i got its the same not cooked white cheesee same on the top not cooked very disappointed, i every time used to order but jow very disappointed.
June 2023 by Kirsty Auchterlonie
Ordered online no food delivered after 2 hours. Was told twice it was literally two minutes away. Was offered a full refund which was never given. By the time my food arrived i was going to ed not in the mood for pizza ended up wasting it. Still waiting for my refund
April 2023 by Peter Anderton
Utterly vile.If you imagine Domino's taking the cheapest possible ingredients for both the pizza base and the toppings, this is the pizza you would end up with. Disgusting!
April 2023 by lzzao lzzao
Very good pizza in ten mins.
February 2023 by Vick Patel
Easily the best pizza in Bristol...great tasting base and perfect amount of toppings...quick delivery too
November 2022 by Przemys?aw ?Shammy? Paluch
Never tried before Papa Johns pizza so I didn't know what to expect but the delivery which I've got classified this pizza as one of the worst which I ever had in my life.Greasy with cheap quality cheese pizza, not done on the stone, pre-made frozen dough. There was no taste which I will enjoy even for a second - I could just taste the awful cheap quality ingredients and grease everywhere. I've got 2 dips: garlic-herbs and "special garlic". Garlic herbs was just alright but "special garlic" was absolutely awful because it tasted like melted butter without any taste. I never had that awful sauce to anything what I ate in my whole life.The price is just ridicules. I know Papa Johns and other chain restaurants just need to be order with discount but nearly £15 for such a terrible experience?! The best pizzas in Bristol with the highest quality ingredients are cheaper than this and I was expecting higher level than just a cheap kebab pizza!
