August 2023 by Joey L.
AVOID at all costs! unless you want to be insulted and bullied by one particular member of staff. Every time she serves me she is confrontational and completely insults me! I'm always friendly and polite to everyone I meet, but this women is horrible. She sit's to the far left of the counters and has a massive attitude problem! I will be officially reporting her to the manager of this branch. Although this is local to me, I will be travelling further to avoid her insults.
June 2023 by Vikesh Suthar
Staff were polite and very helpful. Assisted me with multiple parcels sending all over the globe and assisting with travel money!
April 2023 by Client Services
This post office has always been great for us. Sometimes the queues are quite long but that just shows how popular it is. Always a positive experience. Thanks very much.
March 2023 by ploppyploppy ploppy
The BEST Post Office by far in my opinion, the staff are fantastic, they are friendly, helpful and you can have a joke with them. The people on here that leave bad reviews saying they are unhelpful and miserable must be going to a different post office to me, either that or they are plain rude themselves and without a sense of humour. Cotham Hill Post Office gets 10/10 from me!!!
February 2023 by Zinedine Basterinho
Received regular poor service from one brunette woman who was consistently rude to me over a 3 year period. Would not recommend. She acted as if it was a chore to post a parcel and left me feeling as if I had somehow offended her on every visit I took.
February 2023 by Shankar Anand Murugesan
It's pleasant and quick for me. I had visited to collect my card from this post office. The staff were helpful. They took my ID and checked out my card intheir bunch of covers. They handed over to me . This things done in min or two.This place have money exchange, stationary for booking your post and a pharmacy.4* is provided because I have not gone through the full service of the post office. May be in future if I get a chance I'll revise the * rating.
January 2023 by Marcus Whitney
LOVE THIS POST OFFICE. The two lovely ladies that have worked there for years are wonderful. They must have to deal with some grumpy cliftonite people day in day out.
December 2022 by Piers de Voil
Oh boy am I not a fan of this location, It's tired, you feel like you are a nuisance to the staff and they are often downright rude to you. Even as a younger kid doing errands for my parents was I harassed and bullied due to me making small fixable mistakes before being talked about by the cashiers in front of my face. My Post cost £2.50 more than it should had because I had to get a hot chocolate to calm my 12 year old nerves. Still hate it there and would highly recommend the post office in Tesco's just up the road. They are professional and the Italian man especially is polite and friendly.
October 2022 by T C
This place undeniably deserves its 2 star rating. I wouldn?t bother with this post office. If you live nearby, go up to the one at Tesco?s Whiteladies instead! The staff there are nothing but genuinely helpful, professional and courteous. I have been to a panoply of post offices across the UK as a business person and I?ve never once encountered a problem at all, yet the customer service standards in this particular post office branch stands out as it?s frankly abysmal. There is a woman in particular, with reddish brown hair and glasses who treats customers with utter contempt and disdain. It?s therefore no surprise that she has been mentioned repeatedly here in the reviews.Anyone who has had the misfortune of dealing with this particular staff member would know exactly what I mean. Not only is she incredibly unprofessional, she consistently exhibits passive aggressive behavior - rolling of eyes, huffing and puffing when someone has too many parcels to send, making sly comments under her breath, tossing receipts and cards towards customers, and having general discontent for her job, that it almost borders on bullying. She makes customers feel as though they?re outright pests and enemies, unworthy of being treated with any shred of dignity or respect and frequently takes out her frustration with her job on customers. Like many others who?ve commented here, every single visit to this post office has caused me, my friends and my employees nothing but heightened distress and trauma.Similar to another commentator?s experience in this review section, I have had to send one of my employees down to drop off our parcels last December, to which I was astonished by how much she?s made her cry outside the post office after the ordeal. This is entirely unacceptable and unhinged. I?ve personally also had abrasive experiences with this woman myself and was left feeling completely mentally scarred, gobsmacked and traumatized by how I was treated. It?s vile, and no words can describe how horrifying it is to be treated this way, especially when customers haven?t done anything remotely wrong to warrant such hostility.If the people running this post office have any clue how business works, they would know that their apparent condoning of unprofessionalism and abusive behaviour is a surefire way of losing customers and directing business to competitors. As someone who has worked in retail and client-focusing roles for years, I?ll say this: the customer is NOT your enemy. Had I personally demonstrated this level of unprofessionalism and hostility towards innocent customers when I was working in customer service, I would have been fired right on the job by my manager. If this staff member isn?t careful, she might potentially be sued one day from someone of caliber and status. There needs to be a thorough investigation conducted into this post office branch with immediate effect regarding their workplace conduct and standards. Throughout my years of trading goods online, I?ve never encountered such an unpleasant and disastrous experience as this.I would avoid this post office at all costs; getting a normal staff member who treats you like a human being is a luck of the draw. If you do, record any interactions you have with this staff member should anything be used or taken against you. Being nice and treating a human being with respect doesn?t cost a single cent.I have now gone back to the PO at whiteladies road, where me and my staff have established great relationships with the post office members there, who?re honestly extremely lovely and sweet. It?s near ashgrove road, and a visit there has always been a heartwarming and pleasant experience.If you?re in doubt, just peruse through the barrage of reviews here left by other patrons of this post office about this particular staff member, and the 2.3 star rating this branch has accrued for itself over the last few years. They clearly have no consideration or respect for their customers, and their replies reflect a clear sense of dissonance and ignorance to customer feedback.
October 2022 by Alfie Smith
Terrible staff. I witnessed the cashier with red hair be incredibly rude to a young woman yesterday. In the process of making a formal complaint to the Post Office head office.
August 2022 by Ahmed El-Medany
Have used this branch many times, and have been met with rudeness and irritation in the majority of cases. Finally, I have decided to write a quick review.As mentioned in previous reviews, the staff here have terrible demeanor in dealing with customers and do not understand their own postage rules and customs - refusing to supply proof of postage and attempting to overcharge customers by claiming their parcels are too heavy or too large.The 'Postmaster', Mrs Preeti Shah in particular, could not have a worse attitude to customers; making the simplest of transactions arduous and frustrating.You are much better off paying for another delivery service if this is your local Post Office.
August 2022 by Arghierenia Kyrimi
So reading other reviews I've got to say I was scared to use this post office, but it's so close I had to take the risk. Twice I've been now within a few days and both times the staff has been lovely and super helpful. There may have well been someone there in the past causing trouble, but they must have either left or changed their attitude!
July 2022 by Yannic Collins
Brenda on the counter was so fantastic. She help my grandma send her sister in France a gift. Thank-you to Brenda.
July 2022 by Fintan Healy
When trying to find a local post office I thought it was ammusing that this one only had a two start rating. A lot of the reviews here are about the behaviour of staff, however from my recent experience the staff are all both well mannered and polite. Maybe the offending staff have moved on? Therefore, I thought it was only fair to give them 5 stars to reflect the current experience.
June 2022 by Search 2000
Why do the staff behind the counter, well, one woman particularly, have such seething resentment for customers. Like, on a level I haven?t witnessed before. Every time I go in her manner is truly awful: like she detests her job and detests me with every atom in her body. She has SUCH resentment. Try and cheer her up and no. Not a chance. I see she?s like that to others. Why is she allowed to behave like this. Is there no manager? This woman must really, really hate life. This is consistently THE MOST dreadful post office experience. If, that is, one has the misfortune of dealing with this lady.
