March 2024 by Benjamin W
Very poor no staff. Very slow. Quicker to walk to Staple Hill or Mangotsfield post office than to wait. I will NEVER visit here again.
March 2024 by Alastair Rowden
Went to return amazon parcel on Saturday told they couldn't do it till Monday. Came back Monday and told they couldn't do it until after 3pm even though 2 staff on till. Wasted my break won't use again.
February 2024 by Jane Blanchard
That authentic can't do service with a slice of rude condescension from staff too busy on their mobile or being self important to assist.
January 2024 by Danny Jeffs
Terrible post office, there?s never anyone there to work the post office counter many of times I?ve gone there with parcels and you?ve got to go somewhere else
November 2023 by Julie Evans
Arranged for a parcel to be delivered here because I would be at work when it arrived. Went in to collect on Saturday but they were closed. How am I supposed to collect my parcel when I work full time?
October 2023 by Vishal Patel (VDPGBE)
You?re better officiating walking up to staple hill than visiting this office. The lunch times are different every day and make you wait 10 minutes before telling you that they?ve decided to go for lunch.
September 2023 by amy jesson
Web site said the post office was open. It was not
July 2023 by Denis Connolly
Very poor service. One counter open and every transaction agonisingly slow. Two other staff members wandering around aimlessly. A waste of 30 minutes.
April 2023 by Safia L
Absolutely horrendous service. Not open when says it will be. Husband brought multiple documents for international drivers license - the guy gave him a hard time and refused to do it despite multiple forms of proof - not to mention he had no idea what he was doing. waited for over twenty min for terrible service - never again.
June 2022 by Giles Dawe
I went to this post office at 3.30pm...it was closed. Opening hours listed on the door state it's open from 6(!)am to 5.30pm. It's often closed, why?
May 2022 by J Cooper
I was patient while they received a change delivery, something I?m familiar with. However after that was resolved (I had been waiting a while at this point, a queue forming behind me), instead of serving or acknowledging me the woman behind the counter chose to sign someone?s leaving card instead. Really? Couldn?t that wait? Really poor customer service, totally wrong priorities.
May 2022 by maria haynes
Absolutely awful service, On my second visit to the post office as the Que was outside of the door at 12.30, I stood in a Que yesterday at 3.15pm with 5 people in front of me & at least 5 behind me that I could see, I actually got served at 3.40 - 25 mins to get to the cashier, then another cashier joined her & they had a chat then the 1st one dithered around at the back - looking as she wasn?t actually doing anything, they couldn?t have been any slower if the had one hand tied behind their back, most of the Que were complaining to each other.I could have walked to a Staple hill post office & been served whilst I was waiting, judging by the reviews it is normal service & needs addressing as people will not use this post office & it will be another one lost from the Hight street! I would like to think someone in the post office reads these reviews, but who knows !
May 2022 by rg4095
I have waited less time for a 6 course meal, including the taxi home. Ohh my days, I have actually lost the will to live. Rocket and posterior springs to mind.Word of advice, make sure your will and declaration is done before joining the queue.
January 2022 by Alka MG247
Opens at 9am....times are wrong ?
January 2022 by Chris B
One of the most unnecessarily slow services I have experienced at a Post Office. 4 staff, 1 working and a massive queue. Staff more interested in chatting and moaning about the work they aren't doing. It should not take 20 minutes to serve a few costomers.
