March 2024 by Sam Briggs
Hard to overstate the ineptitude on display from the management of this office. Usually when you pay for 24h delivery, you expect it to be delivered in that timeframe, not 24 DAYS. Even if it took a week that would be excusable, but every single piece of mail I've had has been delayed here for weeks on end. This isn't an issue with the Bristol MC, nor any other office, as deliveries to Bath are always on time. When Evri/Hermes provide a far superior service, you know you're doing something terribly wrong.
February 2024 by Ayub Chege
A workplace where the staff treat clients like family.
February 2024 by Andrew Dutch
Reduction in opening hours has made parcel collection difficult for people who work daytimes - needs to by open on Sundays.However, the "underpaid" staff are always friendly & helpful.
January 2024 by keith box
I have ordered parcels form a website and they have used them but found myself actually chasing my delivery and picking it up due to the back log. Then the website changed the courier to DPD which was great as my order actually arrived within the 2-3working days now I've ordered my parcel from another website and they use Royal mail which failed to deliver within 2 working days "tracked" now i find myself yet again being let down by them. Not happy don't come close!
December 2023 by Sylvester B (SnakeDevil)
Worst company ever.They "attempting delivery" and lying that front door is not accessible, when everyone waiting in home.
November 2023 by Almegdad Hamed Habib
On Tuesday morning, November 14, 2023, at 8:35 p.m., I met the worst employee ever at the Royal Mail delivery company. I had a package containing my ID card and my passport sent to me from the Visa services company HQ. The package arrived at the headquarters of the Royal Mail Bristol East CSP office. I provided the employee with the package number and entered it into the computer. He informed me that this package had not arrived and that I could contact the sender. After that, I told him that the Royal Mail program I had on the phone determined that the package had been received at this office. After that, he said to me, ?Do you have a driver?s license or a bank card proving that you are the owner of the package?? I presented the driver?s license to him and it was delivered to me. This person's expulsion is very bad. Why does he want me to contact the sender and expel me? I demand that the company appoint competent employees who do not harbor racial hatred, because these matters have happened forever.
October 2023 by callie ooi
where?s my parcel delivered to?i no received my parcel at reception?
August 2023 by Stinee1
Super friendly staff. I mainly just use it to return parcels with QR code and that works perfectly, haven't had any issues, staff super patient when I try to find the emails with the different QR codes ? i mainly combine it with Saturday morning dog walkies. Just a tiny bit annoying that they have changed their opening times, but I would say that the times i have been there its never really been super busy, so i can sort of understand it. Just annoying if you have a super busy life and need to collect a parcel from there.
July 2023 by Lena Beaner
Hours wrong - it?s 8am to 10am at the moment weekdays. 8am to 12pm Saturdays. Just had a wasted journey based on current hours stated on here
July 2023 by Naveen Abraham
Very friendly and fast customer service
April 2023 by Omar H
Possibly the worst postal/delivery company out there! Hardly ever posting yet always seem to be striking. Thats all they ever do. Post hasnt arrived in my local area for the past 4/5 days now in a row. Shocking service and very unreliable.
March 2023 by Tomas Brummitt
Said it was open on Sunday when it wasn't. Said they had a staff shortage but not updating this anywhere meant I'd altered my plans for no reason
February 2023 by Adam Quinn
This is where you pick up your parcels if your neighbor isn't in. Staff here do a good job. It does what it says on the tin.
December 2022 by Leon Clark
Opening times are not the same as what's listed on Royal Mail's website. They are not open on Sundays and the times change randomly. You're better off calling the delivery centre first to make sure they're open.
December 2022 by simon k
Unfortunately you can't leave 0 stars !Place is a absolute joke , forever losing people's parcels.Been waiting 3 weeks for a parcel that has been scanned in to the building but no staff can find it .worst depot in Bristol by far
