March 2024 by Allan Dobie
Although part of a big chain, this branch always feels local and part of the community and is very welcoming. Front desk staff are always helpful and can?t to enough for you. Easy enough to find parking and on the bus route too.
February 2024 by Neil Sandell
Lovely friendly and knowledgeable staff
February 2024 by Emma Sicolo
I was served by Emma who was fantastic.Thank you for your help!
February 2024 by Harshi Anjani
Rude speaking staff- from phone call appointment centre
January 2024 by Susan Steele
Very pleased with the service I received from all the Staff at Fishponds branch. My vision is so much better with my new specs thank you
January 2024 by J P
Staff made an error with my appointment and made no effort to fix it, and still made me pay for the incorrect appointment. Dismissive and unnaproachable optometrist. Have sent a feedback form and email, and expect a refund.
October 2023 by craig smith
Lovely staff, really helpful without any hard sell
October 2023 by Amanda Vinall
Very nice people. Good service. Bit keen on the "upselling" but I said no.
August 2023 by neil edmunds
Great service and testing. Very helpful staff amd not pressured into buying glasses. The value is exceedingly good.
August 2023 by Brian Chapman
Staff are helpful. And polite and friendly
August 2023 by Precious Goodman
Professional and friendly staff. Highly recommended.
June 2023 by Bicky 978
Terrible customer service over the phone by one of the members of staff here.Just called a few Bristol branches to check if they had any contact lenses for my prescription as in desperate need of some at the time.Every other store had great service found me on the system fine but at the fishponds store I was told they could not find me on the system and called me rude and effectively a liar as if I?m faking a prescription to get some contact lenses?Very demeaning woman who would not listen and said ?are you sure it?s Specsavers you have got your prescription from??.She refused to check the store room even though I offered to tell her which prescription of lenses I was looking for because ?they couldn?t sell to me? due to the issues with their system not finding my file.I have seen countless poor reviews for this particular woman dating back a few years and am confused how she is still employed here.
June 2023 by Stephen Voysey
Excellent treatment all round and honest advice
June 2023 by Anthony Roper
Great service from polite people
June 2023 by Ariel
Awful. Unprofessional . Lovely young girl helping me clearly being bullied by others. Optician was rubbish kept saying loudly on shop floor very unprofessionally that I only wanted glasses to use a voucher clearly they don?t like you using vouchers unless you spend more . Wouldn?t go back. Filed complaint with ceo about pharmacist.
