November 2023 by Jo Yoo
BAD EXPERIENCE,The ladies working the desk was very rude and impatient, shouldn?t let her to sit at the front , she need to learn customer skill.
October 2023 by Robin Jarvis
My wife visited from Weston-super-Mare (as the one there had closed) to change her bank accounts only to be told there was nobody available to carry out her request. Surely the people in charge would ensure that there was someone there permanently with not many branches open due to the ludicrous decision to close many. My wife and I are extremely unhappy for the wasted journey and costs incurred making the trip to Bristol. If this happens again I'll have no choice but to take it further.
October 2023 by A O
Ladies working the desk always grumpy like they're always having a bad day and want to take it out on customer. Noticed this at least 4x. And it's obvious with other reviews. Men are more welcoming and friendly. Better to keep both ladies (mixed race)and other like them in the office behind doors rather than having them at forefront being unhelpful to customers.
October 2023 by Hana Wang
I am frustrated with my experience in the branch. I am a customer who use tsb bank since 2013. Today I came to sort out some issues in my account, due to language barrier, it took time for me to understand the staff. However, the staff kept speaking fast and accused me of not understanding her and then refuse to provide any service to me. I was just left there alone and I tried to explain but they did not listen. They accused me of being rude to them but I was treated rudely; they let me go or close account, rather than trying to resolve the misunderstanding. I am very frustrated and stressed about their customer service. I will follow the staff's advice to switch tsb bank to another bank. I am sad about this.
August 2023 by Chong Swee Keng
My son Dr Lim went in to update recent address change. Chryssoula Zachari went above and beyond and introduced saving pots to him. Excellent customer service. Thank you very much.
May 2023 by Emma
Brilliant customer service from James in the city centre branch today. Needed to go in to unlock my son?s account as it couldn?t be done over the ?phone. James was warm, personable and highly efficient. He was really great in his interactions with my son. Thank you
April 2023 by Louise Dorsett
Ryan from this branch was wonderful from start to finish. Great customer service and so so helpful when I was dealing with issues on my account. I didn?t have much dealings with anyone else so can?t comment but this guy deserves a promotion! ?
February 2023 by LV.O.VINTON M1958
My experience here was very bad! I visited this place to sort out a problem with my account. I found the staff there to be extremely unhelpful and rude. The customer service is absolutely appalling and arrogant. The staff accused me of doing things that aren?t true and treated me like I didn?t exist and like a criminal. I recommend that you don?t bank with TSB. They rob you of your money and then call you a liar and a criminal.
June 2022 by Adam Farah
Poor service
February 2022 by Ahmed Ahmed farah
I don?t like to have service on there so bad for customer please do something about this people
September 2020 by Michael Saeed
got to the store at 4:40 20 mins before it shut. The doors are shut but the woman inside is taking a personal call telling me to wait outside in the cold?!
September 2020 by A T
A bunch of incompetent, poorly trained and not extremely smart people.Disgrace.
October 2018 by Sylvia van rooy
This branch manager never answers her phone and she doesnt know what to do when i need to change my cellphone number... plz train her
July 2017 by Photos By Ash
Like any other bank
April 2017 by DARREN KNOWLAND
They are a very good bank never had a problem with them they do what banks do good service for one thing.
