November 2023 by Kayleigh Stone
Booked 2 holidays with Ben & Shannon.Both have been friendly & patient with us, so thank you...
October 2023 by Helen Butler
Fantastic customer experience. This is what customer service should be. Emma was great. She listened to what I said and what I wanted. She offered her honest opinion and we booked the break we really wanted for our 30th wedding anniversary
September 2023 by Kevin Bond
Excellent service first they help us rebook our original holiday which they did in store rather they me doing it on line .then though circumstances out of our control we had to cancel which again was done in store and a great help to us highly recommend
August 2023 by Claire Harding
I booked my holiday at the new knowle store, the shop is looking very modern and has a very welcoming vibe. We were served by their manager Sacha Garland. I must say she went above and beyond to find me and my husband a great holiday, she was very informative on the 3 destinations we had in mind to book and was full of knowledge on the hotels for us. I feel we had every bit of information on flights, hotels and packages so we could decide what was best for us. Thank you Sacha for all your help, we can not wait for our holiday.
July 2023 by Vicki
Phoned up to enquire about some holiday's for next year. Spoke to Shannon, who was very professional and helpful, and offered me great advice. Will definitely be booking through this branch! 5 star customer service!
July 2023 by Ruby Williams
Had a problem with a transfer on our recent holidays went into the store and the manager Rachel dealt with this straight away. Great holiday and efficient after care service from Rachel and the team.
June 2023 by Lorraine Winter
Very helpful
April 2023 by Kevin Jones
Received a fantastic service from the lovely Emma at the Knowle branch in Bristol.I booked a family holiday over the phone and she helped me get the best possible deal and her commitment in ensuring I was kept up to date with communication was outstanding. I felt so valued as a customer and her friendly approach meant I would definitely use the Bristol branch again.In fact the service I received has been fair more superior then at my local Poole branch. Thank you so much for all your help and putting your customers needs first as your priority.It?s been a pleasure booking with the Knowle branch and the TUI hotel was first class too.
April 2023 by Andrew Moore
Visited Tui Broadwalk to book a well overdue family holiday as we had not been away since Covid. Thank you Emma for being patient & finding us a holiday we are so looking forward to that we would have never found in our never ending search online!!!!!
April 2023 by Cheryl Broadbear
Mel is amazing always helpful & goes above & beyond at all times. ? Thank-you for your help with a very sad situation
April 2023 by L
We visited tui on 06/01/2023 to book our summer holiday for 2023. We were greeted and acknowledged at the shop by all of the staff. We spent alot of time that day with Mel as we had to find a holiday that suited the needs of all 10 of us. Mel was really knowledgeable and nothing was too much trouble for her. She searched numerous holidays for us and researched all of the resorts to help find the holiday best suited to us. We booked a break to Cyprus and cannot wait for our holiday. All of the staff were very welcoming and friendly. Special thanks to Mel for her time, patience, expertise and kindness. She made the process really easy for us and we will definitely be booking our next holiday with her too.
April 2023 by George Tanner
Emma booked my recent holiday in the knowle branch, this was a cruise which was just amazing.Emma is super knowledgeable and you just always feel at ease knowing your in safe hands with her wealth of knowledge and experienceWhenever I need a holiday, or if someone I know needs a holiday I?ll always recommend Emma. Wether I know what I want or I need a recommendation, Emma is the woman!!Thanks again Emma, and to the knowle branch. It?s like walking into your lounge with friends, everyone is warm and welcoming!
April 2023 by Jonathan Hunt
Went to this store to book a holiday to Greece, was helped by Katie, she couldn?t have been more helpful and spent time making sure it was the right choice for me, she mentioned she was new but the other ladies were also helpful with there personal experience, they made it so easy .
April 2023 by purplepopingpenguins moore
Have used TUI Broadwalk for years & would go nowhere else. Emma is full of knowledge & ideas to help you pick your holiday? nothings too much trouble
March 2023 by ann neagle
Just booked my flight for Christmas to tenerife,with the knowle store. Quick & easy service from Melanie & Laura
