March 2024 by Irina Galasyuk
Marcus helped me to fix my frame and it was brilliant
March 2024 by Dankailama muad,dib
Bent my arnett frames and went to my local branch to ask for advice and not only did they repair my frames for no fee but were really helpful and kind big thank you to Marcus & nadirah
February 2024 by Pike Bobstar
My wife wants a new pair of glasses so we had a couple of spare hours yesterday late afternoon so decided top pop into the Kingswood branch. My wife had been looking on their website and found a frame style she would quite like to try.Well...even before I had closed the door to enter the store we were pounced upon by staff. In particular a Male staff member, about 5ft 8, slightly stocky, curly brown longish hair and glasses. Didn't get his name. Anyhow, hew called from across the store "have you had your eyes tested? You can't choose frames without one" or words to that affect. My wife replied yes and we ignored him and began to browse the frames. The style my wife had seen on the website was not displayed. The same member of staff approached us asking what we were looking for. My wife found the model on her phone and passed it to me to view. I quoted the model No and brand to the staff member to which he dismissed the info I was giving him(from THEIR website) and took the phone out of my hand to look at the item...I was quite shocked as he did not ask. I commented about what he had done and he said "is everything alright, are you ok" I took the phone back off him explained my annoyance re his rudeness and subsequently left the store. My wife will be spending approx £600-1k on her next glasses. Not at Vision Express though.
December 2023 by Alice Willoughby
Lovely helpful staff! Bought my first pair of glasses here in February and they couldn't have been more helpful. Really patient and helped me choose the perfect frames. Then when I had an issue with the frames recently they fixed them for me!
October 2023 by Robert Powell
Professional and frendly staff, corrected bent arm on my spectacles in a matter of minutes. What more can one ask? Highly recommended.
August 2023 by mia x
The people at my appointment were absolutely fantastic! Such a lovely and warm atmosphere and they really make you feel good about trying on your new glasses! I?d really recommend going here!
June 2023 by Ali Roper
Popped in to see their sunglass range and enquire about costs in general. Lovely couple of ladies helped me with clear guidance on pricing and choosing a pair to suit me best. Couldn't order today but will do next week - they were also clear on their opening hours too. Looking forward to next week to place my order!
April 2023 by Jan Ostenfeld
Couldn't have been more helpful. Informative, friendly, efficient. Highly recommended.
December 2022 by Christopher Kemp
The lady who did the initial tests, the optometrist Helen, were excellent, thorough and explained the process clearly. Amy was then invaluable for her advice and input in the options available for glasses. For someone new to needing glasses I am grateful for the assistance provided.
December 2022 by Lynne Burns
About a month ago I popped into Vision Express Opticians, Kingswood. I had a excellent service. I took in my Ray bans in as they kept following down my nose. They were very helpful. They sorted this out and my case was falling apart and they give me a new case. I offered money but they said go on our site and give us a rating. That is what I'm doing. All I can say is great service to both of the women who assisted me. Thankyou so much.
December 2022 by Niki Daniels
Very friendly, professional and attentive team in kingswood vision express, I had a thorough eye test, where the optician was very informative during the test explaining every step, so I felt very reassured the prescription was going to very accurate.Lisa helped me select the perfect frames and she was extremely patient and gave genuine great advice on which style and colour suited me, I'm very happy with the choice we made.Three lovely ladies that are a credit to your store.
December 2022 by Emma Stone
My 8 year old boy woke up this morning with a really blood shot eye after being kicked in the head with a football yesterday.They lady at the desk was absolutely brilliant and got him seen straight away by the optician who was also very helpful and did all the checks on him to make sure his eye was ok.I?d just like to say to all of them thank you very much for being so kind and making sure he was ok.Absolutely brilliant team of staff and would highly recommend!!
December 2022 by Mandy Briggs
Really good consultation and advice. Enjoyed choosing my new glasses.
July 2022 by Tom Davies
10 / 10 Would have my eyes dyed and prodded here again. The red head's pretty fit too
January 2022 by Sian Richards
I had my eye test this afternoon - what a great time I had! ??Fantastic service from start to finish! Ben, Laura and Helen were very personable, great answering all of my questions and helping me choose the right ones! I actually had a good giggle with them!Thanks all ?
