March 2024 by Wendy Cairns
The best Very friendly so helpful
February 2024 by Sioned Evans
It's a great place for advice. Staff are always friendly.
January 2024 by Juliette ___
As a housebound, disabled, long term very sick person, I need to rely on certain services, one being a good pharmacy that can work with me and the challenges my health issues can cause at times. I have to have my prescription delivered monthly and sometimes I have very limited or NO mobility, so when they come I can't always get up to the door, so they have a wasted journey and I need to rearrange. Not by choice, but because I'm physically in so much pain and unable to move hardly at all.Several pharmacies I've had, have ended up causing me so much stress and upset because they've had zero understanding, compassion or awareness for patients and their conditions. I've been let down, verbally abused, treated so appallingly by some (naming no names --->>> 'Lly... and B....') that I couldn't take anymore. It's hard enough trying to just get through each and every day when you're so ill, in extreme pain 24/ and very sick ALL the time.Eventually after being abused for the last time I HAD to find a new pharmacy. As I'd done this a few times previously with little to no success, I didn't hold out much hope (not all were abusive just 'Lly...') but the others either just let me down, were really late with medications which meant I ran out completely, which is very dangerous for some of the ones I take, you can't just stop taking them. I explained all this many times but they just didn't care. So by this point, after a few years of being treated so poorly I tried to find a new place. I found Westbourne Pharmacy, I thought here we go they'll probably end up being just like the rest.Well, what a wonderful, pleasant, surprise. NO they were NOTHING like the rest. Since the very first day I decided to use them? I've been treated so well, with such huge compassion, kindness, understanding and support. They are SO respectful when they talk to you, they are never cruel, nasty or unkind, ALWAYS patient and supportive. I'm so grateful for this wonderful place. As I said life is hard enough when you're severely ill every minute of the day, so to find a place like this that has the most amazing, kind, patient, understanding, lovely people, is like winning the lottery.Every single person I've dealt with from here, from staff on the phone, the drivers, all of them, ABSOLUTELY amazing. They are always understanding, they know that we're ill and that affects our normal responses and our life. They understand when your call back to them takes a few days longer than it should. They understand that despite the driver attempting to deliver 2 or 3 times unsuccessfully they don't get annoyed about it, they know that it's not done to inconvenience them (even though it does) they know it's because we're ill and how that affects us can be different each and every day. Some days are better than others, some are like hell on earth.Westbourne pharmacy are some of the kindest most compassionate people I have ever dealt with. I thank every day that I found them, they have bought a degree of peace and calm to my life, they have taken away the monthly anxiety of having to deal with the whole ordering and delivery of my monthly prescription. I used to get sick to my stomach over it as I knew the whole process would be an absolute nightmare. Not anymore, thanks to these guys they have taken a huge weight off my shoulders and given me peace of mind. I can't say enough good things about them, I really can't, they have been incredible, they go ABOVE AND BEYOND for their patients EVERY TIME.Thank you Westbourne pharmacy for giving me some peace of mind back, some self respect and for showing me so much compassion, kindness, support and understanding. You're all absolute angels and I'm so incredibly grateful for everything you have done and do for me. Just know it's so incredibly appreciated and has made such a huge difference to my life. You're all amazing <3 Juliette D.
October 2023 by Steve J
My wife, daughter and myself just had a vaccination at this Pharmacy. The guy who carried out the injections (I assume the Pharmacist), was a thoroughly pleasant guy, so much so that we all commented to that fact as we left. The service was quick and as good as it could of been.
April 2023 by Darren Duggan
Got the medication I needed delivered on the same day , thank you
August 2022 by Yvette Jones
Very helpfull staff in every way that they can help you they will .Friendly always smiling and have been with this chemist many many years if I could give them 100 out of 10 I would and more
June 2022 by Michelle
Usually really helpful staff
January 2022 by Andy Welling
Very Helpful & Happy Staff, Always happy to go the extra mile for the Customer.
October 2021 by Denis Connolly
Very slow, they received a prescription for me on Tues this week and it wasn't ready until Friday. and my friend had to insist they did something on the third visit. How long does it take to get seven tablets into a box? don't we all know that mental health kills people?? Just not good enough.
March 2021 by Ned York
I had never been to this pharmacy before but my brother recommended it to me for my flu jab. I was very impressed, it was easy to book an appointment on the phone, the staff were very friendly when I arrived and Sam who gave me my flu jab was very professional and gentle. It was an all round pleasant experience and I will definitely be booking my flu jab here next year too.
March 2021 by Richard Plant
I visited the pharmacy today and was greeted by a very friendly and professional young lady who then referred me to the pharmacist. The pharmacist was also friendly and professional and I came away feeling a lot more confident about my medication. What a wonderful pharmacy this is! Would highly recommend.
March 2021 by Anne Tucker
I have been using this pharmacy on and off for a few years now, but at the beginning of Covid I had to isolate and Westbourne Pharmacy were able to deliver to me and my husband throughout lockdown. They were always friendly and professional and would keep their distance while delivering. Now I am no longer isolating I am back to picking up our prescriptions, I went into the pharmacy for the first time since lockdown on Friday and felt safe with their social distancing and was greeted by the friendly staff. Would highly recommend this pharmacy!!
March 2021 by Gary Thresher
we have used this service since it was in Downend, we moved with them when they moved to Westbourne Rd, they have always been professional, helpful and friendly, even when things have been busy or more recently with Covid19, nothing is to much trouble.If you have experienced problems with this service chances are you have been unreasonable with them.Review sites are not the place for revengeKeep up the excellent work guysStay safe
March 2021 by Paul
Opening times are all over the place. Quite often big queues with people having to stand in scorching sun or rain whilst blocking the path. They could put a screen in the middle of the waiting area and create a one way system?Staff aren't the friendliest and you would expect more understanding and sensitivity from a pharmacy.
September 2020 by jeff skinner
i have had a terrible experience with this place as many times they have got things wrong with my Diabetic medication and lately i have been blatantly lied to about my Freestyle libra sensors being out of stock . i then went to another chemists to obtain something they had told me was "out of stock in the uk" ( same info the Diabetic nurses were giving out from an office next door ) this was rubbish and i have been made to feel like i was at fault for proving that they hadn't checked the information that they were giving out was incorrect. On a regular bases the staff have been rude and unhelpful and i finally said i was leaving the staff member on the phone seemed only to pleased as i was accused of being rude because i explain a prescription i had waiting 2 months for could be supplied by Lloyds the very next day!!!! i would NOT recommend this place to anybody - staff are confident they can be rude and get away with it as it seems others in the background are unable to help with even poilte service-
