November 2023 by Nick Westlake
My daughter loved it in this shop I ended up buying her some boots and the quality of clothes are pretty decent
November 2023 by Dominik Kwolczak
It was ok, store was so hot, queues to the tills were extremely long and staff were incredibly slow! I understand that sometimes chatting with customers is good customer service, but not when the queue is so long and when you've finished serving them!
October 2023 by Sarah Hale
I love when I purchase something and the sales assistant who?s putting the item through the till throws the item at me when I ask to check something. What made this unpleasant experience more unpleasant is the fact I?m pregnant and was purchasing a baby?s hat. The sales assistant clearly didn?t want to be at work and had zero customer service skills.
October 2023 by Victoria Lewis
Monday night not many people in there, tried on two sale item jackets. They didn?t have hangers I didn?t want them in the end.Took them back over to the women that was working in the changing room to be asked ?where are the hangers? and as I told her they didn?t have any originally was told to ?put them there? as if I had created a huge issue.My partner then brought hers out and then was told hang them there as she pointed to the rack doing nothing. No help and very unfriendly. Also it?s stupidly hot and one person on the tills again
September 2023 by Becky Chard
I love the brand but the store lets it down. The wait at the tills is beyond reasonable with only one person serving on many occasions, sometimes two at a push yet queues are almost by the door so this doesn?t help a great deal. The store is ridiculously hot to the point you just want to leave once stepping foot inside so trying clothes on isn?t practical or idea. The front of the store starts of tidy but once you go further in, it looks like a jumble sale, clothes everywhere including on the floor, scrunched up, doesn?t set a great appearance. Would rather buy online at least what I?m purchasing more than likely hasn?t been trodden on.
September 2023 by Giorgia White
Staff are lovely and store is great but AC hasn?t been working for weeks and the staff and customers are having to put up with unbearable heat. This is unfair on the hardworking staff (who shouldn?t have to put up with these working conditions) as well as the customers.
September 2023 by Tamara Ko?eluhová
Staff is always nice and helpful but for the love of god, when are you going to fix the aircon? How can you let your customers and staff literally suffer? It?s a thousand degrees inside!!
September 2023 by Alessandra Lavoratti
Gave up trying to shop here after almost fainting because the aircon is just too hot! Please fix it!
August 2023 by Carlos Herrera
Disappointed with the shopping experience at Zara Bristol. Arrived at 10:30 AM eager to shop, only to be told I couldn't make purchases until 11 AM due to a seemingly arbitrary rule. This wasted my time and left me frustrated. Please reconsider this policy, as it negatively impacts customer satisfaction.
August 2023 by Maddy Parker
Heating on full blast in the middle of summer, with rented air conditioning units attempting to counteract this.As well as wasting electricity and contributing to the climate crisis, you are literally driving customers away because it's uncomfortably hot inside.
August 2023 by Vadym Pinchuk
Zara as it is. All needed here. Nothing special compared to others. Some stuff is good. The other is not so.
July 2023 by Parisha
Was charged twice for a purchase in store as the member of staff said the contactless wasn't working but indeed it was. The customer service team is like talking to a brick wall. Still waiting more than one week on to see if they will give me my money back but I get asked the exact same questions every time I try to get an update on the case. The store itself is okay, but can be untidy with long queues. I would save the hassle and buy online from Zara instead.
July 2023 by abigail jackson
Resembles jumble sale in June/July. Not for me. Staff cannot keep shop standards during sale.Prefer to shop online during sales.
June 2023 by Tracey Guest
As always horrendous queues for fitting room and tills . Not all tills manned and very slow service . Had to prompt fitting room staff that had empty cubicles
June 2023 by Zachary K
A female staff in front of the fitting room was rude.
