Useless staff don't want to sell you anything don't know the correct price
December 2023
if i could no stars i would. 1 week after purchasing £600 of goods for xmas... i get told 'I cancelled the order' on email... on the day of delivery. Got in touch with customer services who wouldnt do anything and rudely assumed the conversation as over. I have spend a lot of money on the site over the year, i expect better
November 2023
Do not shop here. Purchased a pair of Hugo Boss trousers needed a 30” leg but only had a 32”. Was told by retail assistant if I purchased them and could get 30” online I could return for a refund. I managed to get a 30” online so returned the other trousers to be told the refund is via credit voucher. It does... read full comment
We're House of Fraser (fondly known by those who love us as 'HoF') and we've been on a mission to provide your heart's desires for more than 150 years. From a humble Drapery Shop in Victorian Glasgow to an internationally inspirational department store, we've come a long way and we're still making history every day. We're so much more than just a house; we're a whole universe full of your favourite things.