September 2023 by Amelia George
Just had great service from Kane, he was polite, friendly and helped me with my query. Always had a great experience with this branch and banking company. Would definitely recommend them!
September 2023 by Caz Acuar
Thank you Kateryna for setting up my child?s online savings account. She was very pleasant, friendly and very helpful! Process was very swift and smooth.
August 2023 by Vivek Pandey
We went to add a signatory for our business account..I must say that Khadijah provided excellent customer service..
June 2023 by Mihail Kazancev
Vanancy very helpful she tried so many different things to help me get a bank account. She is a star
April 2023 by Vinay Yadav
Excellent customer service at the bank! Kateryna and Vanancy were incredibly helpful and friendly, answering all my questions and providing great assistance. I appreciate their professionalism and assistance in clearing my doubts. Thank you!
February 2023 by Matthew Dunn
Went the Aylesbury one today with my wife to open a joint account and was helped by Andy credit to the team.
December 2022 by Sajida Khan
I was helped by Daniya to open a bank account followed by a safety deposit box. Daniya was a lovely member of staff to deal with, she showed an upmost degree of patience and professionalism. I had my three year old son with me who was getting slightly restless she was patient with him and made the transactions swift and easier. Daniya dealt with us in a speedy manner even though the banks systems were being slow we were out of the bank in no time at all.I am very impressed with the level of service delivered. Equally I am pleased I was not oversold products, I made it clear my day to day banking would take place elsewhere and this account was to enable me to gain a safety deposit box. Daniya appreciated this and was respectful of my wishes. Lovely lady and a pleasure to chat to today, clearly an asset to the Aylesbury team!
November 2022 by Ammer Raheel
I have been banking with metro for years and they have always gone above beyond with there great service I tell all friends and family to bank with these guys but the other day I was over the moon with the help KAYDEE and Mo the manger give to rest my app on my mobile the reason for this i suffer from dyslexia and she was so patient with me I was so happy she is a asset to the buisness I?m very happy and have been telling about my great experience ??????????
October 2022 by glenn burnham
Very poor service and they couldn't care less.spent half an hr on the phone to them what a waste of time that was.i had to go in and sort out the problem they created .dont be taken in by them.
August 2022 by michael carpenter
Diabolical service , coin counter never working. 2 people at the most serving on counter . App locked me out told have to wait at least 15 mins for anyone to help despite two people wondering around doing nothing
June 2022 by Gavin Spencer
Bad attitude on front counter.The girl took great pleasure in not allowing me to withdraw more than £1000 telling me to return tomorrow.It's a bank. It has cash. Its my cash and I had ID yet I had to notify them 24 hours before. Utterly pointless.The app constantly crashes too. Will be taking my funds elsewhere
February 2022 by sohaib raja
I opened the business account with metro bank AylesburyVanancy and Lucia help me out and guide me properly.All the products from metro bank she explained very well. And do all my work very quickly.Really rescpectedHighly recommended
February 2022 by K Jey
There was a Manager called 'Mo' and his behaviour was awful. I don't know how he can be a manager with such an unacceptable behaviour. He argued with me like arguing with a normal person which was really unprofessional of him. This experience I had was certainly unexpected coming from a bank manager, receiving an irritating, nasty customer service from him. At one point he said he was giving me a final warning and he threatened to put everything on the system on his computer. I am very confused as what he was going to put on the system when he clearly was in the wrong.Is this how a manager should treat a customer? I am very upset of how I was treated today and certainly disappointed.
February 2022 by Joe B
Poor Customer service. I will now go to another bank for my banking needs.
January 2022 by Janani Velautham
The ayelsbury high street branch staff Satoki was very helpful and we managed to get the account open within a hour. thank you so much for the help.
