March 2024 by Natalie Fieldhouse
Enjoyed our meal at The Charter. Special shout out to Rhys (the barman) - great
March 2024 by Thomas Phillips
Great place, great food, great
March 2024 by Erica Ashton-Smith
Good food, excellent service, chilled atmosphere. Always a good experienceParking: On site parking. Register licence plate on entry.Kid-friendliness: Kids welcome in the restaurant area. Very family friendly.
March 2024 by Carolyn Bishop
My family and I had a lovely meal here. We were a table of 11, 2 of which were children one with special needs. The occasion was for a Ruby wedding anniversary and our waiter/server Harry was superb. He was on the ball, always asking if we needed anything, offering extras and nothing was too much for him. He's an incredible asset to the company who deserves praise where it's due. The food was really lovely, hot, fresh and flavoursome. The cocktails were a delight too ?. The overall experience was lovely, a bit saddened to see how quiet this delightful setting was even though it worked in our favour. A little concerned about the parking, as parking is free for 3 hours once you register your car on the internal system but there after you may incur a fine. However the staff reassured us that should this happen, they would rectify the situation if we call with the receipt details.....so just hoping nothing becomes of it! Overall a really nice experience, I wouldn't hesitate to come again. Huge praise for Harry again, great guy and super service ?
January 2024 by Robert Pascaru
I been there first time for dinner and I love it. Great place, lovely food and well done for customer service.
January 2024 by Ali Matthews
Went here on Christmas Eve with 9 members of my family for the festive menu. Service was great, the waiter was lovely and good fun. The choice was fine and the price for the food was really good. The only issue was that the main course wasn't particularly hot when it came out, and the roast potatoes were not good. They seemed like they'd been cooked previously and then reheated for our dinner - they were all stuck together and didn't taste good. That was a shame as the rest of the meal was pretty good and tasty. The desserts were good, but not enough chocolate options. All in all, it was a good meal and we all had a good time and enough food for a great price.
January 2024 by Melissa Burnham
What beautiful food!Staff were welcoming and friendly.Chef was a great cook.Food portions perfect!Service 5star!Thankyou!So glad the harvester was rude and wouldn't accommodate 7 people. You guys beat the Harvester in Aylesbury hands down!!! Xxxxx
January 2024 by denisez439
Popped into charter for a spontaneous bit of lunch with my hubby and son. Service was prompt and friendly, we were served by Layla. Food was really nice, burgers jucy and well cooked and my normally fussy toddler ate everything.
January 2024 by plav1951
Very poor business practice. My wife asked if she could have ribs only, without chicken. The waitress said, 'no problem'. I said to her, 'so you will adjust the price?' There was not much of a reply. When the bill came, my wife's ribs without chicken came as full price, £16. I queried it and the only thing they could do was knock off a £1 for the chicken gravy! So, in effect we have paid for chicken that they will sell on to the next customer. We will not return to this restaurant.
December 2023 by sue m
Oh dear, what is happening with this place? We booked a New Years Eve dinner and when we arrived, the place was half empty. I said we had a booking, but didn't think we need to as it looked empty. The lady replied "good job you booked , as we are not , taking walk ins" We were seated and eventually, a nice lady took the order, telling us everything that was not available. It was clear, that this one lady, was taking the orders, pulling the pints, clearing the tables and delivering the meals. When the food arrived, we pointed out that the onion rings were missing, the coleslaw was missing and the skin on fires were missing." Oh yes, she said, we are out of them". The dessert with custard was soggy and the custard was cold. No deductions were made from the bill for all the missing items, and no apology. We just paid and left. If you can not serve customers properly on a New Years Eve...... don't bother to open.
December 2023 by laurac11
We have just had the most shocking experience. We preordained our boxing day menu and had called and emailed in advance. On the day we were told that 1 of our party who ordered the festive burger could not have it, yet they then agreed he could have it. Was there any need for this drama?! No! We had 3 young children in our party of 9. We waited over 1 hour for our starters, which were luke warm. I had to ask how long our mains were going to be, these then arrived, we asked for sauces and extra gravy which did not arrive. I then had to ask for puddings, as the 3 small children were getting quite restless after 2.5 hours! We were then served normal ice cream after preordering and requesting vegan ice cream, due to an intolerance!! They were clearly short staffed and I totally understand its not the waitors/waitresses fault, it must be embarrassing for them on the front line. Customers were complaining left right and centre and one table just left, assume without paying. They did take our drinks (x2) off the bill, but this was not the point. All in all the service was shocking and we will not be returning. It ruined our family boxing day. Avoid!!!!
December 2023 by Brooke Newhouse
Amazing food! Great service. Harry was so kind and lovelyParking: Great location. Plenty of spaces
December 2023 by Matthew Fuller
Arrived for our Sunday lunch with my partner and grandmother and was looked after by Harry. He had our drinks and food brought to the table very promptly and went above and beyond to ensure we had an amazing visit. It?s not just the beautiful food that always make us return to The Charter, the staff make it! Thanks again Harry!
December 2023 by Stanley G
Food was tastless, chips were burnt and cold. Only one waiting on tables the time we had to wait the food could have been cooked from fresh.
December 2023 by JamesBarry33
Lovely meal, good value. A few things unavailable but did not affect us in the slightest. Staff are welcoming and friendly, especially Silvia who always goes above and beyond.