September 2023 by Side Track
I went there this afternoon having been a regular customer since 2018,and saw a bag of charcoal marked down to three pounds. Not having cash on me I paid contactless?and for once looked at the receipt..II was charged four pounds..when I pointed this out to the salesperson he said I would have to fill in a form to get the money back..thus hoping to put me off..I suggested he give me a pound from the till.He said he could nt do that?How about I buy another bag for two pounds.Can?t do that either,Manager arrives, but instead of apologizing ,merely treats me as though Ian making a fuss about a quid?which I was..but it was 25% of the purchase..so, beware ,as I am sure I am not tge only person to be cheated in this way..I did fill in the form and wasted fifteen minutes , and thus got a parking ticket..What annoyed me was the barefaced cheating and lack of apology
September 2023 by Haze 78
An absolute go to!!Miranda is outstanding when it comes to knowledge of the great outdoors as well as delivering expert customer service.
August 2023 by Brandon Lee
The staff here seem to be a bunch of lazy kids not really bothered about the customers. I came into Black's on Tuesday (25.7.23) to purchase a pair of sunglasses, after finding a pair I liked I noticed on the tag that they were marked with numbers to correspond with the boxes on the rack, these numbers turned out to be wrong.After asking the young gentleman on the shop floor he assured me he had 2 in stock and he would check upstairs for me. He came back down after 5 minutes to tell me he can't find any and that there was a huge delivery to put away and they were probably in with that, we said we'd come back towards the end of the week to get them, he said that's OK.Fast forward to today (Friday 28.7.23)I return to the shop, to be greeted by the same nervous employee who I ask "hey remember me, have you got those sunglasses I was enquiring about on tuesday?" He replied with "oh sorry no there's another delivery up there to sort through"That was it, now if I was in his position I would have found that product as a way to make a sale and gain positive representation for the business, but no. Just fobbed off by lazy employee who didn't even try and actually help today and get these glasses for me.I won't use Black's again due to this, I won't waste my time with a business who doesn't do the right thing for a customer, especially a business in such a competitive market that I cam find competitors on every high street.
August 2023 by Ken Price
Everything you need for an outdoor adventure. Go out there and enjoy
July 2023 by Anne-Marie Hill
Great service and help from Sue in store. We managed to get a new tent for a scout leader. I would highly recommend this store.
May 2023 by Nicola Bird
Staff were very helpful and I left with exactly what I wanted.
May 2023 by clive farwell
Got some magnum boots very good ?.
May 2023 by Nicola B
Staff were very helpful and I left with exactly what I wanted.
April 2023 by Jackie Roberts
A High Street name for outerwear. This shop in High Wycombe is well stocked. The staff are always attentive - not pushy - and helpful.We took our grandson in today to buy a waterproof jacket. After trying 2-3 jackets we chose the one we wanted but unfortunately they did not have the right size in the colour he wanted. This has been ordered and we have been advised that it will be available to collect in 4-5days. However, the salesman who served us seemed reasonably sure it would arrive sooner.We have shopped here before and the staff know their products and are always very knowledgeable and friendly. They are happy to help or leave you alone and will advise on available discounts etc. I hope the shop management appreciate the value of the staff they have here.
March 2023 by Nick Brewer
Not much range, pricing high even with the extra discount (closing down sale).
January 2023 by Alex Lee
Friendly staff who know their fleeces from their waterproof jackets!! The North Face sale was not much of a saving but we used a DofE card to get a 15% discount. They had plenty of items in stock to try on etc.
December 2022 by mickser tyndall
Bought a coat further notice will follow soon
December 2022 by Nasir Khan
Visited on black Friday sale...good deals.
November 2022 by Frank Harding
Expensive shop. 3 or 4 staff. No one approached me to see if I needed assistance
November 2022 by Dave Cole
Friendly helpful staff and some food prices on walking gear.
