November 2023 by George Wellington
Really helpful staff. Julia was especially helpful following up a bank change into Nationwide and kept me informed and updated after my visit. Great service
March 2023 by Myke Garraway
It's a bank, i got some cash changed up which was simple enough.
December 2022 by Thays Marchesini
Very nice staff. One of them, the strong one, was very very helpful. Definitely coming again.
December 2022 by Mary Gunning
Great service
August 2022 by Assad Bashir
I had a client try to pay an invoice whilst on the phone to me and was clearly cross with his treatment at this particular branch of Nationwide. He was speaking to the manager who was quite uptight about paying an invoice albeit the details provided by this gentleman was inaccurate. I cleared this up with the manager who mentioned their fraud and protection policy immediately into the conversation like I was some sort of con artist. I was able to send the accurate details online and whilst this manager went off to get the invoices and print them out my client was very upset and started using colourful language. Suddenly out of the blue another customer service person requested to speak to me, may I emphasise during my conversation with my client I said I was with Metro Bank who have problems with payments into their accounts and I stated I don?t understand why Nationwide were being so awkward? This gentleman took the phone and proceeded to tell me about how Metro are not part of the set up and that I was not right when it came to the client not presenting the right information. This gentleman had a complete disregard for anything I had to say and I made this clear to him during this conversation. I reiterated that the information given to my client was correct to which the customer service agent disregarded and then I mentioned that his colleague was about to receive the exact same information of the invoice of which I gave my client. He then went on to accuse me of swearing and laughing about his colleague to which I said this is also not correct as the client was evidently upset with the service he received the gentleman proceeded to accuse me of lying and I got cross and said that he was unprofessional and to ?get lost?. He hung up on the clients phone which again was not his call.I have never seen such poor customer service from a company before and I am not one to complain but this was absolutely outrageous and I count my lucky stars I am not a customer with Nationwide.
June 2022 by Olivia Eveleigh
Went in in to change my name on my account. Kerry was so cheerful and helpful. Was completely painless and she got it sorted in less than 10 minutes. Thanks!
June 2022 by MikeStar Karaoke UK
Very good service thank you very much for the excellent service
April 2022 by Marjan Mirmehdi
Great customer service. My husband and I were served by Kerry. She was so welcoming, polite and friendly with a big smile on her face. Thank you Nationwide?
September 2020 by Google User
Very friendly and helpful staff
February 2019 by Julie Lord
Always long queues - not enough people serving behind the counter
July 2018 by Zain Khan
Have dealt with Grant on many occasions at this branch and has always been a pleasure to deal with. An absolute assets to the company who goes above and beyond at every opportunity.
