October 2023 by Zoe Grant
They have some really great clothes in here but I've found the sizings to be very odd.They do stock other designers ranges so that may explain it somewhat.The value for money varies greatly too.I've bought some great pumps there for £10 which have lasted and I've gone back for more.However I found the cost of some of their casual wear to be overpriced.
September 2023 by U D
Beware, if you shop here you will not get a receipt (so you cannot return anything) unless you provide an e-mail address. I refused to give my e-mail address, firstly I think this goes against GDPR as they are collecting my e-mail address for what reason? Secondly this is against trading standards. By LAW I should get a receipt for my purchase and I should not have to provide an e-mail address to get my receipt. The girl behind the counter said "that's our policy". Well your Policy goes against the LAW, I will never shop at New look again and I will also be making a formal compliant to trading standards.
September 2023 by M Bee
I was refused an email address unless i provide an email address. Why not put a sign at the door to stop people shopping if they don?t use email. I was forced to give someone else?s email address. The girl at the till promised that the email won?t be used other than to send my receipt, but their terms and conditions state otherwise ?You have given us your e-mail address as you have chosen to receive an e-mail receipt , we will store this securely on our system so that if you ask we can send you e-mail receipts for any future purchases you make. This saves time, reduces the scope for error, and is more convenient for you the customer. In addition to your e-mail address we also store a security ?token? that recognises your payment card so that your e-mail address is immediately available.?Very deceptive
September 2023 by clodagh slade
I love new look I like looking around the store
August 2023 by Meera Bee
I was refused an email address unless i provide an email address. Why not put a sign at the door to stop people shopping if they don?t use email. I was forced to give someone else?s email address. The girl at the till promised that the email won?t be used other than to send my receipt, but their terms and conditions state otherwise ?You have given us your e-mail address as you have chosen to receive an e-mail receipt , we will store this securely on our system so that if you ask we can send you e-mail receipts for any future purchases you make. This saves time, reduces the scope for error, and is more convenient for you the customer. In addition to your e-mail address we also store a security ?token? that recognises your payment card so that your e-mail address is immediately available.?Very deceptive
August 2023 by Nick Brewer
Cheap shop, friendly staff.
August 2023 by Julie Couzens
Girl at the counter didnt even look for security devices on the clothes found 2 on a blazer when leaving as the alarm went off but didnt realise their was on on another garment had to go back another day to have it removed. Was not happy
August 2023 by Kamil Pytel
Wrong opening hours on google. On Sat in opens at 9.30, NOT 9.00.Went there at 9.10 on Sat and was still closed. I was in rush and had no chance to come back later to collect my online order.
June 2023 by Kerry Harley
Great prices, great service.
April 2023 by Aimee Lou
Pretty sure New Look has grown up with me. On the whole, the shop is decent in size, clean, tidy, a range of own and label brands, some accessories, some underwear, some shoes etc etc. Bit of everything. Changing rooms were a bit grim and no one is showing them any love but there was plenty of cubicles and a communal slimming mirror which makes me (a size 10) look super thin and amazing with long legs. I don't think it's meant to, I think it's warped but a win is a win in the name of fashion.
February 2023 by Izabela Kisa?a
Good place for shopping
December 2022 by Saffa C
Staff are so lazy, opened the store late and did not know how their returns worked. Very poor customer service at new look eden centre.
October 2022 by Anne Williams
Miserable staff not engaged with customers....
September 2022 by Nexxt Year
Had an item to collect. The website said the store closed at 8 pm on Thursday. I arrived at 6:15 the doors were closed. I called the number on their page whilst waiting at the store and they refused to allow me to collect the item even after realising that they had the incorrect time which was updated 3 weeks ago according to the web page. They can keep it. They've just lost another customer
August 2022 by Hammad Siddiq
Staff members don?t care about long queues at checkout.
