May 2023 by Google user
I have been shopping at pandora for years and have spent an ample amounts of money during this time. Unfortunately I walked into the High Wycombe store today and left feeling disappointed and dissatisfied. When we walked in the two ladies looked at us in disgust, they did not offer to help when we had to ask to see the children?s earrings. Whilst seeing the earrings, the sales assistant made no effort to ask what kind of earrings we were looking for instead she looked at us like we shouldn?t of been there. I had to then ask the sales assistant if they had a certain pair of earrings that my little had always worn. She said no whilst the other sales lady stared making the situation very uncomfortable. I had to then say i have seen it online expecting the lady to offer to order in store or give some options, I got nothing. It pains me to say that i was definitely a victim of racism needless to say i wont be spending my money there again.
April 2023 by Hannah Wild
There's a lovely selection of jewellery which is at good prices. The staff are friendly and helpful if you are not sure what you are looking for. Can get busy so worth visiting at quiter times.
December 2022 by Sarah B
Very knowledgeable and friendly staff. Loads of choice for charms, bracelets and other items of jewellery. Purchased a ring as a gift for Christmas. Nice layout to shop although I felt the main display cabinet could do with being a little lower as I'm fairly short and when trying to look all I could see was the reflection of the store lights in the glass. Staff more than happy to take items out of display for you to look at though. All in all a pleasant shopping visit.
July 2022 by Suzana georgiev
Extremely disappointing. I chose the store for click and collect order as the opening time on pandora website is advertised as 8pm and the email notification i received also stated the same.However upon arriving to the store at 17.45 the store was closed.This is extreme inconvenience and damaging to the brand reputation. It has errored my view and perception of the brand.Upon calling customer services I was provided with alternative phone number. When calling the alternative phone number the automated message stated that they cannot take calls at the moment and provided direction to visit the pandora website.
July 2022 by Sukhi Kaur
Was going to go in for a large purchase.... server ( black top ..dyed blonde hair) very condescending and pretentious...walked out no thank you!
June 2022 by Sukhdeep Kaur
Was going to go in for a large purchase.... server ( black top ..dyed blonde hair) very condescending and pretentious...walked out no thank you!
April 2022 by Google ?Another google user? User
Visited Bicester Village had excellent friendly, patient and knowledgeable service the exact opposite of what was experienced at High Wycombe and we were the only customers there! Good thing we did not let it spoil our day. A smile doesn't cost anything.
February 2022 by m k
jewelry makes ur hands go green. AVOID. i spent over £100 in pandora and it was a complete waste. will be returning it all
January 2022 by Denise Slater
Had to exchange a Christmas present a friend had brought me as the bracelet was too small. Unfortunately she made a rookie error and threw the receipt away. We rang ahead and spoke to the shop reference (Hannah), who very kindly agreed to exchange it if we showed the bank transaction. I dealt with reference Amber in fhe store and explained we had spoken go Hannah. Amber patiently tried on the bracelets with me until I found a size I was comfortable with.Great customer service throughout the process.
July 2021 by Nikki Hawkins
Found staff most unhelpful. Loved a necklace but chain too long. Couldn't offer any suggestions or alternatives. Asked about a charm that could be made into a necklace but got told sold the last one yesterday. No other suggestions, really! Go to Maidenhead. Staff brilliant there and go out of their way to help. I know where i'll be going in future.
July 2021 by mickser tyndall
They sent me a bracelet thatwas too small for my fiancee now I can't exchange it
September 2019 by Robin Santilhano
Beautiful shop, very helpful assistants in the store, a very good shopping experience on Wednesday 18th September.
July 2019 by Roo Loo
Only one lady in there knows her stock
May 2019 by Susan Griffiths
Very helpful staff.
April 2019 by Edith Wright
Very good service polite and friendly
